Illustrator CC2018 MacOS High Sierra Can't Create New File

New Here ,
Jan 23, 2022 Jan 23, 2022

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Hi, I use Illustrator CC 2018. It works well before, but today I wanted to create a new file to work on a project, but it can't. 

I restarted it many times. I followed the suggestion of reset the preference, yet it didn't work.

Any other suggestion please?

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Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

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Hi eleonace,

does it return any errors when creating a new file?

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Hi @gianvitulano 

It shows this when I wanted to create a new file Screen Shot 2022-01-28 at 1.57.00 PM.pngScreen Shot 2022-01-28 at 1.57.23 PM.png

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Do you have any advice for this issue?

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Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

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Do you perhaps remember what you changed on that system during the time between now and when it last worked?

Updated the system perhaps? Installed plugins?

Is a printer installed?

 

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Hi @Monika Gause 

 

No, I didn't change anything after the last time it worked. I didn't have any plugins or printer installed either. 

I really have no idea why suddenly this issue occurs. I never had any issues ever since I used Illustrator 10 years ago.

Do you have any suggestion?

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Adobe Community Professional ,
Jan 28, 2022 Jan 28, 2022

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Not having a printer can cause this.

Can you install one? Or a PDF printer?

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