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Illustrator close automatically (asking me to save the changes) after i use an effect.

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi, 

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it,  the singout widow appear and force me to close the app. 

Any help is appriciated.

cheers and thanks

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Bug , Draw and design

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Adobe
Community Expert ,
Feb 25, 2021 Feb 25, 2021

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Hi which version of Adobe Illustrator are you using? What are the features of your computer?

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi, 

Adobe version: 25.1 with an enterprise account.
My PC is a HP probook

intel core i7

cpu 1.80 ghz

16 g Ram

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Community Expert ,
Feb 25, 2021 Feb 25, 2021

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Have you tried to reset preferences? Have you checked if there are any updates available for your computer?

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New Here ,
Mar 04, 2021 Mar 04, 2021

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tried, but now automatically closes down after a few seconds. 

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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Hi, uninstall the software via Creative Cloud Cleaner tool, this way you will also delete any corrupt files. When finished, reinstall Adobe Illustrator and see if the problem persists.

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Community Expert ,
Mar 09, 2021 Mar 09, 2021

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Hello, is there any news?

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html

The chat is in the bottom right.

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New Here ,
Dec 13, 2024 Dec 13, 2024

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Hi! Is there a fix for this? It happens to me as well.

 

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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Hello @jean-philippe_1642,

I'm sorry to hear you're having the same trouble in Illustrator. Would you mind confirming the version of the OS/Illustrator and if Illustrator behaves this way when using a particular effect/file so I can better assist you?

Also, check for any pending OS/Illustrator updates, and install them to see if it helps.

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Jan 06, 2025 Jan 06, 2025

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Hi Anubhav & Happy New Year,

 

Sure thing!

Mac OS: Sonoma 14.6

Adobe Illustrator Version: 29.1 and the two previous ones as well.

All other Adobe CC apps works normally.

 

Thanking you in advance

Cheers

JP

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Adobe Employee ,
Jan 13, 2025 Jan 13, 2025

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Hello @jean-philippe_1642,

 

Thank you for the details. To assist you further, could you confirm if you’re using any plugins or extensions in Illustrator? Additionally, it would be helpful to know:

1. What other apps are open in the background when this happens?

2. Where the file is stored (local drive, external drive, or network drive/ server).

3. Can you share a screen recording demonstrating the issue and confirm if it’s caused by a particular effect or all effects?

4. Is this issue happening in a specific file, or does it occur with all files, including new ones?

 

This will help us narrow down the cause. Looking forward to your response!

Best,

Anshul Saini

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