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Illustrator close automatically (asking me to save the changes) after i use an effect.

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi, 

a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it,  the singout widow appear and force me to close the app. 

Any help is appriciated.

cheers and thanks

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Bug , Draw and design

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Adobe
Community Expert ,
Feb 25, 2021 Feb 25, 2021

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Hi which version of Adobe Illustrator are you using? What are the features of your computer?

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi, 

Adobe version: 25.1 with an enterprise account.
My PC is a HP probook

intel core i7

cpu 1.80 ghz

16 g Ram

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Community Expert ,
Feb 25, 2021 Feb 25, 2021

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Have you tried to reset preferences? Have you checked if there are any updates available for your computer?

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New Here ,
Mar 04, 2021 Mar 04, 2021

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tried, but now automatically closes down after a few seconds. 

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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Hi, uninstall the software via Creative Cloud Cleaner tool, this way you will also delete any corrupt files. When finished, reinstall Adobe Illustrator and see if the problem persists.

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Community Expert ,
Mar 09, 2021 Mar 09, 2021

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Hello, is there any news?

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html

The chat is in the bottom right.

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