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Hi,
a new total random problem arose, from night to day without me messing up with preferences illustrator sign me out (asking me to save the changes) after i do a number of actions. In this specific case I am applying a shadow with a blur effect, at the moment of acepting the changes and applying it, the singout widow appear and force me to close the app.
Any help is appriciated.
cheers and thanks
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Hi which version of Adobe Illustrator are you using? What are the features of your computer?
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Hi,
Adobe version: 25.1 with an enterprise account.
My PC is a HP probook
intel core i7
cpu 1.80 ghz
16 g Ram
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Have you tried to reset preferences? Have you checked if there are any updates available for your computer?
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tried, but now automatically closes down after a few seconds.
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Hi, uninstall the software via Creative Cloud Cleaner tool, this way you will also delete any corrupt files. When finished, reinstall Adobe Illustrator and see if the problem persists.
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Hello, is there any news?
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Hi, were you able to sort this out? I'm currently facing the exact same issue. I'd be happy if you can provide some tips on how to sort this out 🙂
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You might want to contact Customer Care so they can take a look at it: https://helpx.adobe.com/contact.html
The chat is in the bottom right.
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Hi! Is there a fix for this? It happens to me as well.
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Hello @jean-philippe_1642,
I'm sorry to hear you're having the same trouble in Illustrator. Would you mind confirming the version of the OS/Illustrator and if Illustrator behaves this way when using a particular effect/file so I can better assist you?
Also, check for any pending OS/Illustrator updates, and install them to see if it helps.
Looking forward to hearing from you.
Anubhav
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Hi Anubhav & Happy New Year,
Sure thing!
Mac OS: Sonoma 14.6
Adobe Illustrator Version: 29.1 and the two previous ones as well.
All other Adobe CC apps works normally.
Thanking you in advance
Cheers
JP
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Hello @jean-philippe_1642,
Thank you for the details. To assist you further, could you confirm if you’re using any plugins or extensions in Illustrator? Additionally, it would be helpful to know:
1. What other apps are open in the background when this happens?
2. Where the file is stored (local drive, external drive, or network drive/ server).
3. Can you share a screen recording demonstrating the issue and confirm if it’s caused by a particular effect or all effects?
4. Is this issue happening in a specific file, or does it occur with all files, including new ones?
This will help us narrow down the cause. Looking forward to your response!
Best,
Anshul Saini