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illustrator close crashing

New Here ,
Feb 20, 2023 Feb 20, 2023

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hello, the last 2 months illustrator application suddenly closes while I am working. 
my work files are also lost in this way
and when I open it again it closes again.
I am having the same problem at least 3 times a day.
If the program compatibility problem continues,
I will definitely switch to an alternative application, can you give me some information?
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Bug , Performance

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LEGEND ,
Feb 21, 2023 Feb 21, 2023

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Without any system information and the actual crash logs we cannot tell you anything. You need to be much more specific.

 

Mylenium

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Hello @Crea8483,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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