Illustrator: compatible gpu is not available

New Here ,
Mar 01, 2022 Mar 01, 2022

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I have Lenovo yoga a940-27icb and GPU Radeon RX 560X.

Is there any chance that in the future this GPU will appear in the list of supported video cards for Illustrator?

Thank you for answer.

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hello @arthur233870743jpy,

 

Sorry to hear about the problem. I would recommend you update the drivers for your AMD Radeon RX 560X GPU from here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x.

Screenshot 2022-04-15 224713.png

Note: Kindly choose the option for Factory Reset while installing the driver to remove previous settings.

 

Also, try changing the Graphics Preference for Illustrator under Windows Settings by following the steps in this AMD article: https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-...

 

Please update this discussion if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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