Illustrator consumes 100% memory only when trying to save file

New Here ,
Mar 24, 2022 Mar 24, 2022

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In Illustrator the app works fine while working with files and editing them.  However, when trying to save files, regardless of size, it will max out memory and take 10+ minutes to save.  It doesn't error out or crash but will just consume all memory.  The PC it is running on has more than ample memory to run Illustrator.  I have gone through all the troubleshooting steps Adobe offers for issues with memory.  I have also uninstalled and re-installed with the same issue.  We have even attempted to switch PCs and the same issue happens.  If anyone could provide answers, that would be greatly appreciated.

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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What are your specs?

OS, RAM, HD Space, AI version, etc?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Windows 10, 16GB RAM, over 250GB of free HD space and the latest version of Adobe

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Adobe Community Professional ,
Mar 24, 2022 Mar 24, 2022

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Try resetting your Preferences.

You can use the button under Preferences/General, quit and relaunch AI.

Similar posts have shown that resolves the memory leak.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 25, 2022 Mar 25, 2022

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Tried that already, and tried that again just to be sure and it has the same issue.  We have even swapped the user to a different workstation entirely and did a fresh install of Illustrator and still has the same issue.

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hello @ashleym61124457 ,

 

Sorry to hear about the issue. In addition to the details asked above I would request you to share some more information like:

  • Are you facing this problem with some specific files? If it's a specific file will it be possible for you to share the download link for the file here or via DM?
  • Where are the files located ( Internal/External/Network drive)?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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