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In Illustrator the app works fine while working with files and editing them. However, when trying to save files, regardless of size, it will max out memory and take 10+ minutes to save. It doesn't error out or crash but will just consume all memory. The PC it is running on has more than ample memory to run Illustrator. I have gone through all the troubleshooting steps Adobe offers for issues with memory. I have also uninstalled and re-installed with the same issue. We have even attempted to switch PCs and the same issue happens. If anyone could provide answers, that would be greatly appreciated.
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What are your specs?
OS, RAM, HD Space, AI version, etc?
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Windows 10, 16GB RAM, over 250GB of free HD space and the latest version of Adobe
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Try resetting your Preferences.
You can use the button under Preferences/General, quit and relaunch AI.
Similar posts have shown that resolves the memory leak.
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Tried that already, and tried that again just to be sure and it has the same issue. We have even swapped the user to a different workstation entirely and did a fresh install of Illustrator and still has the same issue.
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Hello @ashleym61124457 ,
Sorry to hear about the issue. In addition to the details asked above I would request you to share some more information like:
Looking forward to hearing from you.
Thanks,
Anubhav