Illustrator could only partly read this file

New Here ,
Apr 29, 2022 Apr 29, 2022

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After working on .ai file and saving it yesterday, it now says "Illustrator could only partly read this file. We try to recover as much as possible, but some content might be missing."

 

It opens as a flattened file, all the swatches, patterns and layers are gone. And the baseboard is empty.

 

How can I resolve this?

 

Petra

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Bug , Import and export , Performance , Print and publish

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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Sounds like Illustrator could only recover the PDF part of the file.

 

Have there been any issues when saving the file?

Where did you save?

Is the "Save in background" setting in Preferences turned on? If so, turn it off.

 

It's important: make backups of your file while working.

 

Maybe @Anshul_Saini  can help you. But there might be no success.

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New Here ,
Apr 29, 2022 Apr 29, 2022

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No issues with the file but it's a complicated pattern file. Saved in a folder on desktop. Save in background turned off. This is the only file/version. Why would backup file open any more than this file?

 

What's the reason for this? Do I need to start worrying about other files too? Several others seems to have had the same issue.

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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There is always a chance that soething goes wrong.

It does not help you right now, but you have a CC account, so you can sync your files by saving them in your CC files folder.

They automatically get versioned every time you save (you can go back to previous file versions for at least 10 days ago).

And you can still make traditonal backups as well...

Sync:

https://helpx.adobe.com/creative-cloud/help/sync-files.html

Versioning:

https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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Looks like the pdf part of the file is opened.

Do you have backups/previous versions?

Where do you save your files, local harddisk, external hd, sync folder, network?

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New Here ,
Apr 29, 2022 Apr 29, 2022

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You mean different versions? No, this is the only file as I just started working on it. I save my files on my computer.

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Hi @Petra17930298sf12,

 

I am sorry to hear about this. I would request you to share a few details along with the ones asked by @Monika Gause & @Ton Frederiks:

  • The version of Ai in which the file was created
  • The version of Ai is currently installed on your device.
  • Are you using any third-party plugin or extension?
  • Would it be possible for you to share the download link with me here or via DM? I'll check at my end and see if it can be recovered or not.

 

In addition to Ton & Monika's suggestions to avoid this from happening, you may try the following:

 

I will be looking forward to the download link.

 

Thanks & Regards,

Anshul Saini

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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Anshul, you suggested to avoid embedding images as much as possible, but Cloud documents do not support linked images. Would syncing with the CC files folder not be a better option? 

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Hi Ton,

 

Thanks for pointing that out, Ton. As always, keen observation. You are correct. However, in my mind, while posting the reply, these two were separate suggestions. If you save locally, then avoid embedding images as much as possible, and if you are saving as Cloud Document, then do embed the images. I will be more precise and clear next time. I will update my reply above for better clarity

 

Regards,

Anshul Saini

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Hi Ansul,

 

I am using the latest software what everever comes with Adobe. I don't save anything to the cloud--past 20 years everything has been working just fine. 

 

This was a repeat pattern file with 20+ pattern swatches. Why would a file that was working fine not open the next time? 

 

This is first time that this has happend and looks like others have had the same issue. Is it the latest software issue? Where can I get an older version of AI to see if it opens there?

 

Thanks, Petra

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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Using the Creative Cloud app you can install one previous version.

 

You can also search on prodesigntools.com for even earlier installers. Although with a file saved from 2022, only versions down to 2020 will help.

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Adobe Employee ,
May 02, 2022 May 02, 2022

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Thanks for sharing the details @Petra17930298sf12. This could happen due to several reasons.

Would it be possible for you to share the download link with me here or via DM? We'll check at our end. You may try Monika's suggestion to download the older version of Illustrator to check if it is opening fine in older versions or not.

 

Regards,

Anshul Saini

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