Illustrator could partially read the file

New Here ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

I was working on this file today and then I closed the app. When I tried to open the file later it showed the message "illustrator could partially read the file" and nothing but a blank page appears. 

Is there a way to recover the file? I can still see the preview/thumbnail (attached) of the recent files with my artwork but I really cannot open it. 

Thanks

TOPICS
Bug

Views

131

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Is it .ai or .pdf? Or somet else...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Hi!

Sorry, it's an illustrator file. I can upload it but it's 320 mb.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

So there's still a fair bit of data in there!

I'm assuming you don't have a back-up.

Have you used transparency a lot?

If not, you could try running it through distiller and seeing what's rescued...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

Unfortunately I don't. And I also stupidly I didn't save it as a PDF compatible file (it would take ages to save). 

No, I don't think I was using any transparency. 

I've never used distiller (I don't even think I know what it is). Could you guide me?

Thanks for the help!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

Copy link to clipboard

Copied

You will most probably need the help of @Anshul_Saini 

 

There is no guarantee whatsoever that it will work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 04, 2022 Mar 04, 2022

Copy link to clipboard

Copied

Hi @ritao55346587,

 

Sorry to hear about your experience. I would request you to please upload the file on Google Drive, OneDrive, Dropbox, or any similar service and share the download link here or via DM, and I will check it at my end. Also, could you please confirm where this file was saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 04, 2022 Mar 04, 2022

Copy link to clipboard

Copied

LATEST

Thanks for the help!

I sent you a DM with everything you asked.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines