Copy link to clipboard
Copied
I was working on this file today and then I closed the app. When I tried to open the file later it showed the message "illustrator could partially read the file" and nothing but a blank page appears.
Is there a way to recover the file? I can still see the preview/thumbnail (attached) of the recent files with my artwork but I really cannot open it.
Thanks
Copy link to clipboard
Copied
Is it .ai or .pdf? Or somet else...
Copy link to clipboard
Copied
Hi!
Sorry, it's an illustrator file. I can upload it but it's 320 mb.
Copy link to clipboard
Copied
So there's still a fair bit of data in there!
I'm assuming you don't have a back-up.
Have you used transparency a lot?
If not, you could try running it through distiller and seeing what's rescued...
Copy link to clipboard
Copied
Unfortunately I don't. And I also stupidly I didn't save it as a PDF compatible file (it would take ages to save).
No, I don't think I was using any transparency.
I've never used distiller (I don't even think I know what it is). Could you guide me?
Thanks for the help!
Copy link to clipboard
Copied
You will most probably need the help of @Anshul_Saini
There is no guarantee whatsoever that it will work.
Copy link to clipboard
Copied
Hi @ritao55346587,
Sorry to hear about your experience. I would request you to please upload the file on Google Drive, OneDrive, Dropbox, or any similar service and share the download link here or via DM, and I will check it at my end. Also, could you please confirm where this file was saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
I will be looking forward to your response.
Regards,
Anshul Saini
Copy link to clipboard
Copied
Thanks for the help!
I sent you a DM with everything you asked.