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Illustrator could partially read this file

New Here ,
Feb 22, 2024 Feb 22, 2024

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All of a sudden any file I have created in the last year that is over 70mb is unable to be opened. I get the error message illustrator could partially read this file - then when I open it is  a blank page or only has a little bit of copy left in it.

 

I have a BRAND NEW macbook 2023 M2. I recently reinstalled illlustrator and am working in 28.1. My operating system is Sonoma. I save on the computer and it is being backed up both by google drive and my external hard drive.  I have plenty of memory. 32G 

 

This is totally unacceptable .I work from home and do not have an IT department so I need to find a way to open my files which were accessable a day ago.  I can see the preview image in the last files open and it has all the information in the thumbnail visible . But the files are not readable when I open them aka - they have NOTHING in them.  

 

I have sent an email with links to the files to the files@adobe address - but from what I see in this forum there are serious issues with recovery. 

 

I pay way to much every year to adobe to now not be able to recover all my work please tell me all is not lost.

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Bug , Performance

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Adobe
Community Expert ,
Feb 22, 2024 Feb 22, 2024

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Is the option "Save in background" turned on in the Illustrator preferences? If so, turn it off.

 

From where do you open the file?

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New Here ,
Mar 06, 2024 Mar 06, 2024

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this does not work. I recently tried to open an older file with the sve in the background turned off and it does not work. by the way this is one of the key features I love about illustrator is that it is saving work for me while I work. My subscription just went up for cc and now the key program I use with the key features are becoming unusable.

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New Here ,
Mar 06, 2024 Mar 06, 2024

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also i work off my lap top directly not a server or a hard drive

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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"Save in background" allows you to continue working while the file is saved. It is not an automatic save operation. But it causes errors when saving files for some users. It needs to be turned off while saving in that case. It doesn't matter how it is set up when opening the file.

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New Here ,
Mar 06, 2024 Mar 06, 2024

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Hi and thanks for your reply. Ok so does that mean every file I have created that had save in the background is now corrupt? this is a new problem with the new update. Should I go back to an older illustrator format as these files were created and saved before I had this version.

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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This option is one possible cause of that issue.

File corruption is difficult to figure out and then solved.

If you work wiothout that setting for a file, are files still corrupt?

 

Does the corruption even happen to all your files?

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New Here ,
Mar 07, 2024 Mar 07, 2024

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any file over about 70mb is now  an issue to open even if it was saved in older versions of illustrator. This is a huge problem for me. I work in heavy print design and fashion sketches using brushes / transparencies and high resolution patterns. It is critical to get good image quality hence the large file sizes. Often I use lots of screen captured images to create reports. Should I start using other programs for this?

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New Here ,
Mar 07, 2024 Mar 07, 2024

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sorry to clarify  i meant should i use a different program for reports. Are there bugs when you use a lot of screen shots in a file? 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Please contact ustomer Care and have them take a look into it.

https://helpx.adobe.com/contact.html 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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@avalondior  schrieb:

sorry to clarify  i meant should i use a different program for reports. Are there bugs when you use a lot of screen shots in a file? 


 

InDesign is the suitable application for everything layout.

But anyway you should have Customer Care take a look into your system

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New Here ,
Mar 08, 2024 Mar 08, 2024

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Thanks will work with customer care. I have some experience with Indesign and it is good for reports thanks. Do you know though if using too many screen shot images in illustrator can corrupt a file. A lot of times reference images are needed while I am working through design concepts and sketching. Should I not embed the images or embed them? 

 

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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I would not embed them. It makes the file too large.

And then when you turn off "Save in background" and also "PDF compatible file" when saving, it should work better. You will need the PDF compatible file if you want to open AI files in Photoshop or place them in InDesign. But as long it's your working file, you do not need that.

 

Remember to make backups.

Remember to save different versions of your file. So just in case something happens (crash while saving or anything else unexpected), you do not need to start from scratch.

 

Turn on Time Machine on your Mac. You can have it save to an external disk. It makes a backup automatically in the background. You can set up intervals for that. 

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