illustrator could partially read this file

New Here ,
Apr 28, 2022 Apr 28, 2022

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My file can't open although I tried many ways.

I rename, uninstall and install AI again. Updated the window. Still error

Tried install newest version 2022 (26.02) and downgrade version 2021 (25).

But all version can't open the file. 

 

Please help me!

TOPICS
Bug , Draw and design , Performance

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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Where is that file located? If not on the harddisk, move it there.

Have there been any problems when you last saved it?

When did you create it?

Which system is it?

What's in the file? How large is it?

 

Do you have a backup?

 

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Adobe Employee ,
May 02, 2022 May 02, 2022

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Hello @linh235,

 

Sorry to hear about this experience. I would request you to share a few more details like:

  • The exact version of the OS
  • Is it acting this way with some specific files?
  • Kindly share the download link to the file here or via DM.
  • Are there many images embedded/linked in the Ai file?

 

Also, kindly update Illustrator to the latest version (26.2.1) and share your observations with us.

 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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