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illustrator could partially read this file ?!!

New Here ,
Dec 27, 2022 Dec 27, 2022

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illustrator could partially read this file.
we recovered as much of the file as possible, but some content might be missing. open to view the recovered file.
help us figure out what happened by emailing this file to

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correct answers 1 Correct answer

Community Expert , Dec 27, 2022 Dec 27, 2022

Adobe officially does not support working off non-local sources.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Something may have interrupted when saving to your external that corrupted the file.

This is the risk in working on an external drive.

Check for updates for Illustrator and Windows to make sure that does not resolve.

Otherwise, I would email your file to the address indicated on the message and see if they can assist.

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correct answers 1 Pinned Reply

Adobe Employee , Jan 06, 2023 Jan 06, 2023

Hi @Mishraq,

 

Thanks for your patience. I have tried multiple times to recover the file, but there is no PDF data in the file.
I was able to open the file in Illustrator and Apple Preview, but there is no content. I can't even recover the thumbnail of the artwork.

Anshul_Saini_0-1673028998848.png

 

The file has gotten corrupted when stored or saved in an external drive. Monika & Kevin has already covered that.

 

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

...

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Try to convert ir to pdf and than open it in Ai. May be this can help.

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New Here ,
Dec 27, 2022 Dec 27, 2022

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i don't understand !

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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When you open the file in Acrobat, do you see the complete file content?

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New Here ,
Dec 31, 2022 Dec 31, 2022

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no .. acrobat can't open file

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New Here ,
Dec 31, 2022 Dec 31, 2022

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Community Expert ,
Dec 31, 2022 Dec 31, 2022

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I can't open it.

@Anshul_Saini could you please try if you can recover this file?

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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LATEST

Hi @Mishraq,

 

Thanks for your patience. I have tried multiple times to recover the file, but there is no PDF data in the file.
I was able to open the file in Illustrator and Apple Preview, but there is no content. I can't even recover the thumbnail of the artwork.

Anshul_Saini_0-1673028998848.png

 

The file has gotten corrupted when stored or saved in an external drive. Monika & Kevin has already covered that.

 

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks,

Anshul Saini

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Did you follow the directions and send the file to the email address provided?

Where was the file located? Local storage, external drive, server, cloud storage?

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New Here ,
Dec 27, 2022 Dec 27, 2022

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external drive

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Please read this about saving:

https://helpx.adobe.com/mena_en/illustrator/kb/illustrator-support-networks-removable-media.html

 

Please check that harddrive for hardware issues.

Also it's always important to have multiple copies of your files, so that you have a backup in case anything goes wrong. Only one copy is like asking for trouble. Incase there is a crash while saving, you're doomed.

 

For this file, please send the file to the address in the error. Maybe they can help you.

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Adobe officially does not support working off non-local sources.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Something may have interrupted when saving to your external that corrupted the file.

This is the risk in working on an external drive.

Check for updates for Illustrator and Windows to make sure that does not resolve.

Otherwise, I would email your file to the address indicated on the message and see if they can assist.

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New Here ,
Dec 31, 2022 Dec 31, 2022

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i followed all the steps correctly but it didn't work

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New Here ,
Dec 31, 2022 Dec 31, 2022

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Have you updated your Illustrator and Windows OS?

There are several posts on the forum pointing to updates resolving this issue.

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New Here ,
Dec 27, 2022 Dec 27, 2022

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i have illustrator 2023

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Can you share ai file via cloud? Thanks

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New Here ,
Dec 31, 2022 Dec 31, 2022

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Did you send the file to that address?

The Illustrator engineers are probably the only ones who can recover the file.

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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Unfortunatly I can't open file.

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