Illustrator crash when making a new file

[ronan_2193]

After i returned my laptop to factory settings my illustrator will crash everytime i try and open a new file.

I've tried to reset my preferences multiple times, i reinstalled illustrator multiple times and it still doesn't work. I have tried opening a file on photoshop to see if it had something to do with my laptop but that worked fine and i tried making a new file on illustrator on my computer at home and that works as well so it has nothing to do with my account. 

Does anyone know any other fix other than what comes up after a google search?

[Anubhav M]

Hello @ronan_2193,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/43pxI9z) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3FF1gpJ). We appreciate your time and patience in helping us resolve this issue.

Anubhav