Illustrator Crash

[default4vxpvv8uucoq]

Hi I'm having lots of problems with Illustrator crashing. It takes forever to load up and it won't let me select a new artboard. Totally frustrating, as I cannot get anything done or get to my work. Can anyone please advise what I can do to resolve this. I'm paying for a service I can't use.

[Mike_Gondek]

What OS and Illustrator version?

Is your OS & hardware meeting the system requirements

Reset Prefs Thoroughly (Mac)

• Quit Your Adobe App (100% you must do this)
• Finder >> Go (hold down option to show hidden) >> library 
• Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
• Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
• Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

Reset Prefs Thoroughly (windows):

• Close all Adobe applications.
• Go to Location : C:\Users\user\AppData\Roaming\Adobe
• Rename Adobe Illustrator and Adobe Illustrator XX Settings folders to Adobe Illustrator.old and Adobe Illustrator XX Settings folders.old
• Launch Illustrator from CC.

[default4vxpvv8uucoq]

The information you sent has made a difference. My Os is 64 bit and 64 processor. Windows 10, but 4 gb. So I think that may be the issue, although I have recently gone back to factory settings and removed other programs. 

[default4vxpvv8uucoq]

This is happening, it won't save to my pc

[Monika Gause]

You have just 4 GB of RAM?

[default4vxpvv8uucoq]

Hi, yes, I'm getting a new laptop tomorrow, which has 8gb. The laptop had been fine for a while to start with, but not been able to use the app for a few weeks without it crashing

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[Monika Gause]

8 GB is not enough either.

8 GB is the bare minimum, 16 GB is recommended in the specifications.