Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Illustrator Crash

New Here ,
Jul 13, 2021 Jul 13, 2021

Copy link to clipboard

Copied

Hi I'm having lots of problems with Illustrator crashing. It takes forever to load up and it won't let me select a new artboard. Totally frustrating, as I cannot get anything done or get to my work. Can anyone please advise what I can do to resolve this. I'm paying for a service I can't use.

TOPICS
Performance

Views

59

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

Copy link to clipboard

Copied

What OS and Illustrator version?

 

Is your OS & hardware meeting the system requirements

 

Reset Prefs Thoroughly (Mac)

  • Quit Your Adobe App (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

Reset Prefs Thoroughly (windows):

  • Close all Adobe applications.
  • Go to Location : C:\Users\user\AppData\Roaming\Adobe
  • Rename Adobe Illustrator and Adobe Illustrator XX Settings folders to Adobe Illustrator.old and Adobe Illustrator XX Settings folders.old
  • Launch Illustrator from CC.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

The information you sent has made a difference. My Os is 64 bit and 64 processor. Windows 10, but 4 gb. So I think that may be the issue, although I have recently gone back to factory settings and removed other programs. 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

default4vxpvv8uucoq_0-1626858264027.png

This is happening, it won't save to my pc

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

You have just 4 GB of RAM?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

Hi, yes, I'm getting a new laptop tomorrow, which has 8gb. The laptop had been fine for a while to start with, but not been able to use the app for a few weeks without it crashing

Get Outlook for Android

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

Copy link to clipboard

Copied

LATEST

8 GB is not enough either.

8 GB is the bare minimum, 16 GB is recommended in the specifications.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines