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Illustrator crashes consistently on IPad7 OS17.5.1

New Here ,
Oct 12, 2024 Oct 12, 2024

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Up to several months ago illustrator had no problem running , Split View or otherwise as well as any app but around early 2023, the app begins to crash consistently through multiple OS updates. Pencil and finger motions, even the simple function causes it to crash even sometimes just loading to the main overview screen causes the app to crash. I've waited patiently for the matter to resolve, there was a moment where the app seems to run fine but those moments hav been just that , moments, 15 minutes long before returning to consistent crashing. Now well close to the end of 2024 the matter has not resolved and even still , all the other adobe apps run fine , but it is still illustrator that is entirely inoperable. 

I've also serried many of the solutions found in other forums, turning off Bluetooth, turning off effects, deleting the app , restarting and then reinstalling, all have not worked, if anyone is able to help a solution it would be very appreciated as I use the app quite often and with adobes cost being quite high, it's extend inoperablity is becoming a great cost that seems unnecessary. 

(I have analytic logs uploaded to a gdrive for any moderators viewing)

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Bug , Performance

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Adobe
Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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Hello @Sepiaend,

I am sorry to hear about your experience. Would you mind sharing the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2024-01-03-083327.ips” (2024-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to a file-sharing service like Google Drive/Dropbox/etc. and share a public link to the file here or via DM.


Looking forward to hearing from you.

Anubhav

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