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Illustrator crashes even before I can create a artboard.

New Here ,
Jun 14, 2022 Jun 14, 2022

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Recently, my illustrator has been crashing the second I open it. The first thing I click on in the home screen, the app says not resonding and crashes. I've waited 30-45 minutes for it to work and once it starts it works fine till i try to save the file or export anything from it. I've tried restarting my system, uninstalling the app and re-intalling it, downgrading to a lower version ( Its been like this since I have updated it). I have also tried to go to preferences and removing GPU boost. Nothing has worked please help. 

 

My PC has 16 gb ram and nVidia 3050Ti

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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2022 Jun 14, 2022

Hello @Indranil22423246rbgn,

 

Sorry to hear about this experience. Kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearin

...

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hello @Indranil22423246rbgn,

 

Sorry to hear about this experience. Kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Hi, 

The problem is still persists and I have tried to reset the preferences. Kindly help me out 

 

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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Please contact Customer Care. They can login to your system: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello @Indranil22423246rbgn,

 

Sorry for the late response. I hope the problem is resolved by now. If not, kindly try running Illustrator under a different administrator account and share your observations.

 

Looking forward to your response.

 

Regards.

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