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Illustrator crashes (even with no error message) when I use 3d effect

New Here ,
Feb 25, 2024 Feb 25, 2024

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The program shut down immediately without any error messages.

I checked several conditions(and several solutions for similar problems like preferences setting, updating graphic driver, install-reinstall, etc) and found out the problem shows only when I applied the effect to the group that includes entire objects at once. But when I deselect some of them, It works properly. The objects are all simple shapes and not heavy at all. I have to apply the 3d effect to the entire objects, so this is very despairing for me.

 

I think my computer is fine enough to execute those 3d effects (Window 11 pro, GeForce RTX 3070, 32GB RAM)

Please understand that I can't attach the image because it's private work. 

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Bug , Performance

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Adobe
Community Expert ,
Feb 25, 2024 Feb 25, 2024

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How many single paths are in that group?

 

WIthout seeing it, it's actually close to impossible to help you.

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New Here ,
Feb 26, 2024 Feb 26, 2024

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Hi! 

The group contains 36 paths. 
I already followed the same process for other files that had more complicated paths but this is the first time I've encountered this issue, 

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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And how complicated are those paths?

Without actually seeing that file or having an idea of it, it will be close to impossible to figure it out.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Unfortunately I can't attach full images, but I appreciate your help!

 

Most of them are basic shapes such as stars, hearts, and circles, and some of them is expanded texts. The most complicated one is a character's face, which is organized with a circle and several short lines. The largest one is smaller than 300x300 px. They don't have any gradients or other effects at all. 

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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@yuhye  schrieb:

Unfortunately I can't attach full images, b


 

Unfortunately then I can't help.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Then can I show you by message? 

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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If you want to share something by private message, please share the AI file.

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