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Illustrator crashes in the print window

Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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Illustrator crashes when I try to change the paper parameters in the print window. Acrobat also crashes in this case. Illustrator — v. 27.0, Acrobat — v. 22.0, MacOS — Ventura 13.0.

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Bug , Print and publish

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correct answers 1 Correct answer

Community Beginner , Nov 11, 2022 Nov 11, 2022

Hi!
Today I installed mac OS 13.0.1 and this error disappeared. Thank you all.

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Adobe Employee ,
Oct 25, 2022 Oct 25, 2022

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Hello @Evgenii24862510pxwx,

 

Sorry to hear about this experience. Would you mind trying to remove the printer drivers, restarting the computer, and then reinstalling the drivers to check if it helps?

 

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further. While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Hi, Anubhav!

Removing the drivers and restarting did not help. Illustrator and Acrobat also crash. I have two printers Epson L1800 and HP LaserJet 5100. And I have a big problem switching the a3/a4 paper format. PDF has to be printed only from the Viewer, which allows you to switch the paper format. Sent crash log to sharewithai@adobe.com

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hello @Evgenii24862510pxwx,

 

Thanks for confirming that. I could not find any crash report with the email address you have used here in the community. Would you mind sharing the email address you used here or via DM so we can check the crash log and investigate this further?

 

Looking forward to your response.

Regards

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Hi! Thanks for the reply. I used mail enspectro@gmail.com . And I attach crash reports here.

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Adobe Employee ,
Nov 04, 2022 Nov 04, 2022

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Hello @Evgenii24862510pxwx,

 

Thanks for sharing the crash report. Would you mind trying to contact your printer manufacturer to have them completely remove and reinstall the printer drivers and check if it helps? Also, please check with them if the printer drivers are compatible with macOS Ventura,

 

Looking forward to your response.

Regards

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Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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Hi! Thanks for the reply.

I contacted the printer manufacturer. He assured me that the latest version of the drivers for the printer is v. 12.62 the most relevant. https://www.epson.co.uk/en_GB/support/sc/epson-l1800/s/s1293 This version was released on 10/27/2022 three days after the release of macOS Ventura and is fully compatible.
Also, using the Uninstall Center program (v1.3.1), I deleted Printer Driver, Epson Scan, ICA Driver, Event Manager, PC-FAX Driver, MyEpson Portal, Epson Customer Research Participation, Epson Web Support, Epson Connect Setup Tool, EpsonNet Config, PS Printer Driver. I wrapped the printer in an old plaid and took it to a nearby town to friends. I put the printer in the pantry and locked the door. I did the same thing with the HP printer. Now my Mac doesn't know any printers and he looks at me with horror when I started drawing drawings by hand from the monitor screen. But, unfortunately, the problem remained…

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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A this crashes in both acrobat or illustrator the common variable is either your OS or Adobe cloud. I would download the latest driver for the HP Laserjet printer (sorry to small to see model number). 

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Hi, MikeGondek!

I have two printers Epson L1800 and HP LaserJet 5100. The newest drivers that I could find were installed. The error remains. From Viewing, I change the paper size and print PDF without problems.

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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Hi, sadly, the issue is still occuring.

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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LATEST

Hi!
Today I installed mac OS 13.0.1 and this error disappeared. Thank you all.

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