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Illustrator crashes on start (BrushManagerUI.aip plugin)

Explorer ,
Feb 10, 2018 Feb 10, 2018

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Hello,

I have problem with running illustrator on Windows 10. It crashes on start.

Then after "Adobe Illustrator quit unexpectly" message I choose "Run Diagnostics" and Illustrator runs in Safe Mode but the brushes panels is disabled.

Here is the message:

Adobe Illustrator is running in Safe Mode and has disabled the following Items:

Plug-in: BrushManagerUI.aip.

Enable the BrushManagerUI.aip couse above mentiond error.

What can I do to fix the problem?

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correct answers 1 Correct answer

Explorer , Jun 06, 2018 Jun 06, 2018

I noticed, that after reinstall with removing preferences (which is better to backup first) there's some leftovers in this folder. Actually, it must be fully deleted after uninstall. So I (backed up and) deleted everything, and installed Ai back. It works now, I even upgraded it to 22.0.1 today.

Here you can read the details AIPostman.dll and BrushManagerUI error, Illustrator can't start after 22.1 update

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Community Expert ,
Feb 11, 2018 Feb 11, 2018

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Probably you need to re-install.

You can first try if restarting the computer and/or resetting the preferences helps.

To reset the preferences you can rename the folder.

How to set preferences in Illustrator

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Explorer ,
Feb 12, 2018 Feb 12, 2018

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Monika,

  • The comupter was restarted several times since when the problem appeared.
  • I deleted the Illustrator's preferences. During startup it creaded new files.
  • I also uninstalled and reinstalled Illustrator.

The problem still remains How to solve it?

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Community Expert ,
Feb 12, 2018 Feb 12, 2018

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Please contact Customer Care. They can log into your system to check things out individually.

Contact Customer Care

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Explorer ,
Jun 05, 2018 Jun 05, 2018

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The same problem on Win7 64

I started an Illustrator once, after the update. After reboot it is not starting.

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Explorer ,
Jun 05, 2018 Jun 05, 2018

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Overall I'm not so satisfied with development of CC.

Problems with stability, performance and price.

Camera RAW in 32bit images, abandoned MUSE and not working brushes in AI. XD is great but now its free...

Im going to check Affinity trial.

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Explorer ,
Jun 05, 2018 Jun 05, 2018

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Worth checking the plugins in (Disk):\Program Files\Adobe\Adobe Illustrator CC 2018\Plug-ins

It helped in my case. Helped to return to 22.0 version and get rid of AIPostman error.

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Explorer ,
Jun 06, 2018 Jun 06, 2018

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What exactly have you changed in

(Disk):\Program Files\Adobe\Adobe Illustrator CC 2018\Plug-ins

location?

I havn't installed any external plugins to Illustrator.

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Explorer ,
Jun 06, 2018 Jun 06, 2018

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I noticed, that after reinstall with removing preferences (which is better to backup first) there's some leftovers in this folder. Actually, it must be fully deleted after uninstall. So I (backed up and) deleted everything, and installed Ai back. It works now, I even upgraded it to 22.0.1 today.

Here you can read the details AIPostman.dll and BrushManagerUI error, Illustrator can't start after 22.1 update

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Explorer ,
Jul 12, 2018 Jul 12, 2018

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Here are the soluition:

1) uninstall all Wacom apps

2) Uninstall illustrator

3) Delete all related to "illustrator" folders

  • c:\Program Files (x86)\Adobe\...
  • c:\Program Files\Adobe\ ...
  • Windows+R   --> %appdata%   ---> Adobe

4) Install ilustrator

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Explorer ,
Jun 05, 2018 Jun 05, 2018

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I rolled back to previous version, 22.0.0.0.0.0.0 in my case. Now I can't start because of AIPostman.dll.

I'll keep you informed...

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New Here ,
Mar 19, 2024 Mar 19, 2024

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LATEST

Install Windows 11. Fixed it for me.

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