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Illustrator crashes when choosing font

Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I work in a team of designers and the company has chosen a new font.

Ever since we started using the font it causes Illustrator to freeze and then crash. Anyone else have this issue and maybe a solution??

 

Everyone is on version 28.3

 

Cheers,

Joel

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How-to , Performance , Type

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Adobe
Community Expert ,
Mar 18, 2024 Mar 18, 2024

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What is the name of that font? Who made it?

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Hi Ton, 

 

Thanks for answering! The name of the font is Figtree, and it's a Google font

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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I installed it and it does behave a little weird.

I cannot select it from the control panel. I can select the font name, but the font goes back to what was already there.

Choosing the font from the Character or the Properties panel works.

Illustrator does not crash in 28.3 on Mac Ventura

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Which version of Figtree are you using, the static version or the variable version?

I've seen weird issues with Google Fonts from time to time, but nothing that causes an application like Illustrator to crash. Usually the technical problems involve some (or many) styles failing to load in the font menu. I've seen Google fonts behave strangely in other graphics applications where the fonts just don't load at all; when selected the type just turned into default Arial or is rendered looking like Arial in the font menu previews. Google does post bug fix updates to fonts though. The latest builds of some popular faces, such as Montserrat, seem to be behaving better than they have in the past.

A small number of Google Fonts typefaces are available to sync via Adobe Fonts. Sometimes that can be a decent work-around. The version at Adobe Fonts might be more stable than the downloadable version at Google Fonts' website. In the case of Figtree, it's only available at Google Fonts.

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hello @Joel321071414lbk,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you've acquired this font from the Google Fonts website (https://adobe.ly/4a50jS2) or Adobe Fonts (https://adobe.ly/3TMMIZL)?

If it's the latter, could you check if Illustrator behaves this way with all files? Also, kindly share details about the exact OS version, details about your workflow, and a screen recording of the problem so that we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Did you already analyze the font?

Are you using font management? Is it OK?

Of course it could also be caused by conflicts or something in the font databases. But in case this is happening on all computers involved, then most probably it's the font.

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Even with a Google font? 

We thought it might be because the font is in English in the viewer, and our system is in Dutch. So after we re-installed Illustrtor in English it workd for a while and then started crashing again

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Above all with a Google font. Not all of them are the best quality. There might also be different versions of them. Try if you can get that font from other sources.

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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I downloaded the same fonts (the TTF OpenType versions that Google offers) and, yeah, I'm having issues with it as well.

I poked at the outlines in FontForge and each one of the files had an error in it about a bad style table. That might be causing your issue.

However, being an open sourced font, I checked the creator's latest verion on GitHub and that version does not have that error in it, and he has corrected issues with the outlines (removed errant overlaps) and added more glyphs, so maybe try download those and give them a try. He has also made OTF (CFF) versions if you prefer to work with Postscript outlines. instead of the TT OTF.

https://github.com/erikdkennedy/figtree/tree/master/fonts

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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Did you try both the static and variable versions? I wonder if both are effected by the error you mentioned. Hopefully Google will have the corrected font files available for download soon.

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