Illustrator crashes when opening a new or old file

Community Beginner ,
Apr 22, 2022 Apr 22, 2022

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Started for the first time after the most recent update.

 

However, everytime I try to open a file I get the spinning wheel of death. Also happens when I try to create a new document. Which renders the program completly dead to me.

 

I have a Mac M1Pro and have uninstalled multiple times and cleared all illustrator preferences, and went through all the relative 'fixes' to no avail.

 

Is this a known issue and is there also a fix as I can't go days without being able to work.

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Community Beginner ,
Apr 22, 2022 Apr 22, 2022

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Update 

 

Finally got it working by having to boot up safe mode, unistalling and reinstalling there. But now when opening a file or creating one I still get the spinning wheel of death. But then after 10 seconds it starts the file. There shouldnt be any issue running these programs.

 

 

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Advisor ,
Apr 22, 2022 Apr 22, 2022

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I can't attest to this solving the issue (I'm not on a Mac) but it has been posted several times for various Mac install issues - try creating a new profile on the Mac, then install...

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Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

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Glad it worked.

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hello Stephen@Jacknife,

 

Sorry to hear about this experience. We would like to investigate this further. Would you mind sharing a few more details like:


This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

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