Illustrator Crashing And Freezing

New Here ,
Apr 05, 2022 Apr 05, 2022

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everytime i go to make a change on something or move items around my illustartor crashes after i got the new update.

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Hi if you want to work on a new version I give you a tip first uninstall the current version then install the latest one then you get less experience...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hello @Frances2390824372tl,

 

Sorry to hear about this experience. I would request you to share a few additional details like:

  • Please confirm if you are using Illustrator version 26.2.1
  • Operating System and its version
  • Please submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try the steps listed in this article and share your observations with us: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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