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Illustrator crashing on M1 Mac mini (OS Big Sur)

New Here ,
Nov 24, 2021 Nov 24, 2021

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We are having major issues with Illustrator incredibly slow and often crashing on our new M1 Mac Mini (2020)
Running AI 26.0.1
OS Big Sur.

Read through other threads but nothing helps. What can we try? Any help would be much appreciated. 

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to please submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344). Additionally, try running the app in Safe Mode  (Mac) & Root (Mac) and share your observation with us.

 

I'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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