Illustrator Crashing Randomly

New Here ,
Aug 08, 2022 Aug 08, 2022

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Hello. My Adobe Illustrator is crashing. I try to open any project and an "error" message appears, following its consequently crash. If I try to create a project from blank, it opens and immediatly closes. Can you help me, please?

Attached is the error report.

Thank you so much

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Adobe Employee , Aug 12, 2022 Aug 12, 2022

Hello @Ana Andreia25566566pd9c,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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Probably this would be better answered in the Illustrator forum. Moving it there

-Manan

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Adobe Employee ,
Aug 12, 2022 Aug 12, 2022

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Hello @Ana Andreia25566566pd9c,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, try updating the GPU drivers by following the steps shared in this article and checking if it helps: https://helpx.adobe.com/in/x-productkb/multi/update-graphics-driver.html.


Looking forward to hearing from you.

 

Thanks,
Anubhav

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