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Illustrator Crashing when applying design to graph columns

New Here ,
Nov 16, 2022 Nov 16, 2022

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Hello,

 

Illustrator keeps crashing everytime I try to apply a design I created onto a graph column.

 

Any idea why?

 

Cheers

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Draw and design , Performance

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Please tell us your version and system info and also how much RAM is installed.

Then please show us your graph design. Are you sure it's set up correctly?

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hello @JosieOds,

 

Sorry to hear about this experience. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

 

Thanks,

Anubhav

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