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Illustrator crashing when I switch language

Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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My Illustrator (28.2) crashing when I switch language from English to other language by input language hotkey I used 'Left Alt + Shift + 2' to change the language to Thai and the app crashed after I pressed these shortcut (But when I pressed 'Left Alt + Shift + 1' to change the language to English, the app was fine)

 

The app was totally fine when I type the text somewhere else (like notepad) then copy and paste the text

or even I switch the language by using taskbar, the app still working

 

My Operating system is Windows 10

I didn't receive the error messages or crash reports since the app was not reponding and frozen out

 

Actually, my After Effects got the same problem for a month but seems like no one could help me

https://community.adobe.com/t5/after-effects-discussions/after-effects-keep-crashing-when-i-switch-l...

 

Thanks in advanced for any help.

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Adobe
Community Expert ,
Feb 12, 2024 Feb 12, 2024

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So you are changing the input language of the keyboard? Does it work when you change lanuage manually and not with the shortcut?

 

I suppose you already rebooted the computer and reset the preferences (which erases all your settings). Maybe let Customer Care take a look at this: https://helpx.adobe.com/contact.html

I haven't seen too many people having experience with Thai language in Illustrator in this forum.

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Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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When I switch the language by using language button on the taskbar, the app still working

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hello @Sarash219202455hrd,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3SNJaoq) and checking if it helps? Also, kindly share a screen recording of the problem, and submit the crash report using your Adobe email address, and share it here for quick tracking. Steps are shared here: (https://adobe.ly/48vx7lK). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Ok, I'll try

Thanks

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