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After updating to illustrator 26.3.1 it hangs on quiting application everytime. It is on a mac mini with latests OS Montery 12.4. Saving files and other functions seem to work well.
To solve I tried:
-uninstall Illustrator, and install again (several times)
-uninstall external plug-in (Hot Door Cad Tools)
-deleting preferences as suggested by adobe support (several times)
-reinstall the OS and install Illustrator again
Nothing helped. All other applications including Photoshop work without any problems
I had a very long supportcall with Rahul from adobe. He dit an adobe clean action, and we searched manually the user library for many (sometimes very old) preferences and other pieces of OS and deleted them. Whatever we did, it did not solve the problem. There should be still a conflicting piece of OS, pref or whatever In the end we tried installing Illustrator again but in a newly made useraccount: there were no more problems! In a new useraccount you start with a clean userlibrary without th
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So you have already been in contact with Customer Care?
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I had a very long supportcall with Rahul from adobe. He dit an adobe clean action, and we searched manually the user library for many (sometimes very old) preferences and other pieces of OS and deleted them. Whatever we did, it did not solve the problem. There should be still a conflicting piece of OS, pref or whatever In the end we tried installing Illustrator again but in a newly made useraccount: there were no more problems! In a new useraccount you start with a clean userlibrary without the leftovers of old applications and operatingsystems. I takes time to move all your data and mail etc to a new useraccount and adapt many prefs, settings, shortcuts etc again. But with continuing vague software problems I can recommend this. Thanks to a very friendly and patient Rahul.