Copy link to clipboard
Copied
For about 3 weeks now while using my tablet, Illustrator has been crashing. My tablet worked awesome for the last year.
My system is:
Windows 10, latest version
core i5 3.5ghz
32 gb of ram.
My Tablet is:
Intuos Pro Medium PTH-660, with current drivers.
I'm not using pressure settings, just using it to drop anchor points. It stalls for a second then just quits, no crash report screen or anything.
I talked to Wacom, they told me to wipe every Wacom driver and setting and reinstall. I did that and the problem persisted. They told me the issue must be with Illustrator, so I uninstalled Illustrator and all settings, and reinstalled. The problem is still happening.
Please help!?
Copy link to clipboard
Copied
Please contact Customer Care.
They need to login to your system to sort things out
You're running the latest version of Illustrator?
Copy link to clipboard
Copied
Having same issues! Have intuos Pro16 x64 but i5 @ 2.90GHz,
The past couple of months Photoshop and particularly illustrator are constantly stalling all the time which makes it almost impossible to get any work done!
Copy link to clipboard
Copied
Hi @DeZnas,
Sorry about the crashing! I would request you to share a few more details like:
Also, you may try the steps suggested in this community post (https://community.adobe.com/t5/illustrator-discussions/how-to-fix-crash-on-launch-in-illustrator/td-...).
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini