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Illustrator Crashing

New Here ,
Nov 18, 2021 Nov 18, 2021

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Seems to constantly crash, doing various tasks when the crash occurs but most common is trying to save a file as EPS or changing the font, any ideas?Screenshot 2021-11-17 at 14.51.36.png

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. Could you please share a few more details like:

  • Does the crash happen while working on some specific documents or all?
  • Could you please share a sample document with us? You can upload it to the Creative Cloud or dropbox and share the download link here or via DM. We'll be happy to take a look at it.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, you may try the steps shared on this help article (https://helpx.adobe.com/in/illustrator/kb/fix-crash-on-launch-issues.html) and let us know if it helps.

 

I'll be looking forward to your response.

 

Regards,

Anshul Saini

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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I was just about to send them the link for submitting crashes!!!

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