• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator crashing

New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

My illustrator has been crashing continuously since yesterday ,

I completely remove all adobe programs and then I reinstalled creative cloud and illustrator. Illustrator is still crashing. 

Illustrator is freezing up after I try to open it, and just crashes.

I'm not getting any error messages from illustrator before or after crashing. 

My computer has met all the system requirements previously, MacBook Pro

15-inch, 2017

Processor 2.8 GHz Quad-Core Intel

Core i7

Graphics Intel HD Graphics 630

1536 MB

Memory 16 GB 2133 MHz

LPDDR3

macOS Ventura 13.6.6

I'm not sure what to do. Illustrator and creative cloud are up to date.
what can i do to fix this

TOPICS
Performance

Views

64

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

LATEST

Hi @Freedom37006093hrzs,

 

I'm sorry to hear that you're experiencing continuous crashes with Illustrator. Let's try some troubleshooting steps to address this issue:

  • Troubleshooting Steps: Please try the troubleshooting steps outlined in this help article: Fix crash on launch issues. These steps may help resolve some of the crashing issues you're encountering.

  • Share Crash Reports: If the troubleshooting steps don't resolve the issue, please share the crash reports with us. You can follow the instructions in this help article: Crash - Next Steps. Make sure to use the email address associated with your community account so we can locate the crash reports.

  • Provide Specific Information: If you can provide any specific information about when the crashes occur (e.g., while working on a specific file, using a particular tool or effect), it would be helpful for our investigation.

By following these steps, we can work together to diagnose and address the crashing issue in Illustrator. Let me know if you need any further assistance.

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines