Illustrator Crush while opening file

Report · Dec 03, 2021

I use last version of Illustrator 2022. When I try to open a file it crashes immediately. Before it was showing crach report then I checked don't show it again. Now I can't even see the Illustrator window.

It only happens with one file which is important for me

I tried couple scripts before it started to happen. I don't know if it's somehow related.

Report · Dec 03, 2021

try a prefs reset...

Report · Dec 03, 2021

Didn't work. I also tried reinstalling app

Report · Dec 03, 2021

Here is the last crash log if it means anything:

[2021-12-03_23-41-07][9636][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2021-12-03_23-41-07][9636][Info] [general] WebView2 runtime in system will be overrided by a webview2 runtime in a folder C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Error] [general] Plugin com.adobe.illustrator.propertiespanel : Expected an array for the manifest entry : icons
[2021-12-03_23-41-07][5676][Default] [console] i am called
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move Copytrue
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move testfalse
[2021-12-03_23-41-08][3544][Error] [general] Uncaught JS Exception:
[2021-12-03_23-41-08][13580][Error] [console] [RTT][i18n] Failed to load translation strings {}
[2021-12-03_23-41-08][2588][Default] [console] RENDER PANEL
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 750 PERF - Start Screen Init start
[2021-12-03_23-41-08][12144][Default] [console] CCX Start v5.0.0.120
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 751 PERF - Sophia Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 762 PERF - Ututs Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 763 PERF - IMS Init start
[2021-12-03_23-41-08][4660][Warn] [console] Use `shouldComponentUpdate` in an `observer` based component breaks the behavior of `observer` and might lead to unexpected results. Manually implementing `sCU` should not be needed when using mobx-react.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 764 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 764 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 765 PERF - Locale Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 780 PERF - MainStore Init start
[2021-12-03_23-41-08][12144][Info] [console] [HS][Sophia] self.launchCount 30
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 794 PERF - Platform init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 795 PERF - Shared Settings Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 804 message: Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 804 PERF - Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 805 message: Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 805 PERF - Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 814 message: Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 814 PERF - Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 816 message: Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 816 PERF - Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 40 message: MainStore Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - MainStore Init done: 40
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 25 message: Shared Settings Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - Shared Settings Init done: 25
[2021-12-03_23-41-08][4660][Error] [console] Templates are not initialized yet!
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] ====> addToHistory() [object Object]
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 436 message: Locale Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1201 PERF - Locale Init done: 436
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1245 message: Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1245 PERF - Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1247 message: Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1247 PERF - Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1252 message: Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1252 PERF - Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\data\ILST-26.0.1-en_GB-0b9d3fc3-86d0-45b2-8ebc-d82cbef9293f.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1259 message: Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1259 PERF - Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1260 message: Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1260 PERF - Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\learn\ILST-26.0.1-en_GB-b4c2da5f-c996-42cc-af2d-6d7596469dd6.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1261 message: Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1261 PERF - Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 502 message: Ututs Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1264 PERF - Ututs Init done: 502
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 517 message: Sophia Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1268 PERF - Sophia Init done: 517
[2021-12-03_23-41-09][12144][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-12-03_23-41-09][12144][Default] [console] 1340 PERF - Launch CCXProcess start
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 547 message: Platform init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1341 PERF - Platform init done: 547
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1438 message: Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1438 PERF - Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1605 message: UI Ready
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1605 PERF - UI Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1955 message: Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1955 PERF - Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1193 message: IMS Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1956 PERF - IMS Init done: 1193
[2021-12-03_23-41-10][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 2455 message: Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2455 PERF - Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1706 message: Start Screen Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2456 PERF - Start Screen Init done: 1706
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Waiting for initialization to complete
[2021-12-03_23-41-11][12144][Warn] [console] Analytics event missing Sophia data:
[2021-12-03_23-41-11][12144][Default] [console] 3010 PERF - Launch CCXProcess done: 1670
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3501 PERF - Late Loads start
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] User Profile changed
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3667 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3667 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3668 message: Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3668 PERF - Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Illustrator] AI: Home screen visibility set to visible without back button.
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 399 message: Late Loads
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3900 PERF - Late Loads done: 399
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3901 message: All done
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3901 PERF - All done
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-2] quota available
[2021-12-03_23-41-12][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Success sending 1 events: [{"time":"2021-12-03T23:41:11.935+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":764,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-12-03T20:41:08.822Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"78BFD58AE7B7471FADD8A29E90F908B4","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.935+0300"}}]
[2021-12-03_23-41-22][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-23][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Success sending 55 events: [{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":804,"content.type":"Fetching Recent Files. 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[2021-12-03_23-43-33][12144][Info] [console] [HS][Sophia] Hiding Welcome Banner
[2021-12-03_23-43-34][4660][Error] [console] Method not implemented.
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-width will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-height will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-title will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-50][4660][Warn] [console] AIRecommendationEngine: no curated content result found
[2021-12-03_23-44-10][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: render
[2021-12-03_23-52-28][3544][Warn] [console] Warning: componentWillReceiveProps has been renamed, and is not recommended for use. See https://fb.me/react-unsafe-component-lifecycles for details.
* Move data fetching code or side effects to componentDidUpdate.
* If you're updating state whenever props change, refactor your code to use memoization techniques or move it to static getDerivedStateFromProps. Learn more at: https://fb.me/react-derived-state
* Rename componentWillReceiveProps to UNSAFE_componentWillReceiveProps to suppress this warning in non-strict mode. In React 17.x, only the UNSAFE_ name will work. To rename all deprecated lifecycles to their new names, you can run `npx react-codemod rename-unsafe-lifecycles` in your project source folder.
Please update the following components: Home
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: componentDidMount
[2021-12-03_23-52-59][12144][Debug] [general]
var numSentEvents = that._sendingEvents.length;
^
[2021-12-03_23-52-59][12144][Error] [general] Uncaught JS Exception:
././js/0.bundle.js:370:44
TypeError: Cannot read property 'length' of undefined
at onFinished (././js/0.bundle.js:370:45)
at O.xhr.onerror (././js/0.bundle.js:505:11)
at O.p (uxp://uxp-internal/domjs_scripts.js:2:23292)
at uxp://uxp-internal/domjs_scripts.js:2:8784
at Object.runWithNativeHandler (<anonymous>)
at I (uxp://uxp-internal/domjs_scripts.js:2:8676)
at uxp://uxp-internal/domjs_scripts.js:2:8168
at O (uxp://uxp-internal/domjs_scripts.js:2:8175)
at k (uxp://uxp-internal/domjs_scripts.js:2:8953)
at n (uxp://uxp-internal/netjs_scripts.js:2:35291)

[2021-12-03_23-52-59][12144][Default] [console] Unhandled Event {}
[2021-12-03_23-53-01][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-41-07][9636][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2021-12-03_23-41-07][9636][Info] [general] WebView2 runtime in system will be overrided by a webview2 runtime in a folder C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Error] [general] Plugin com.adobe.illustrator.propertiespanel : Expected an array for the manifest entry : icons
[2021-12-03_23-41-07][5676][Default] [console] i am called
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move Copytrue
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move testfalse
[2021-12-03_23-41-08][3544][Error] [general] Uncaught JS Exception:
[2021-12-03_23-41-08][13580][Error] [console] [RTT][i18n] Failed to load translation strings {}
[2021-12-03_23-41-08][2588][Default] [console] RENDER PANEL
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 750 PERF - Start Screen Init start
[2021-12-03_23-41-08][12144][Default] [console] CCX Start v5.0.0.120
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 751 PERF - Sophia Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 762 PERF - Ututs Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 763 PERF - IMS Init start
[2021-12-03_23-41-08][4660][Warn] [console] Use `shouldComponentUpdate` in an `observer` based component breaks the behavior of `observer` and might lead to unexpected results. Manually implementing `sCU` should not be needed when using mobx-react.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 764 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 764 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 765 PERF - Locale Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 780 PERF - MainStore Init start
[2021-12-03_23-41-08][12144][Info] [console] [HS][Sophia] self.launchCount 30
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 794 PERF - Platform init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 795 PERF - Shared Settings Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 804 message: Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 804 PERF - Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 805 message: Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 805 PERF - Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 814 message: Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 814 PERF - Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 816 message: Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 816 PERF - Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 40 message: MainStore Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - MainStore Init done: 40
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 25 message: Shared Settings Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - Shared Settings Init done: 25
[2021-12-03_23-41-08][4660][Error] [console] Templates are not initialized yet!
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] ====> addToHistory() [object Object]
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 436 message: Locale Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1201 PERF - Locale Init done: 436
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1245 message: Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1245 PERF - Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1247 message: Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1247 PERF - Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1252 message: Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1252 PERF - Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\data\ILST-26.0.1-en_GB-0b9d3fc3-86d0-45b2-8ebc-d82cbef9293f.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1259 message: Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1259 PERF - Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1260 message: Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1260 PERF - Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\learn\ILST-26.0.1-en_GB-b4c2da5f-c996-42cc-af2d-6d7596469dd6.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1261 message: Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1261 PERF - Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 502 message: Ututs Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1264 PERF - Ututs Init done: 502
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 517 message: Sophia Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1268 PERF - Sophia Init done: 517
[2021-12-03_23-41-09][12144][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-12-03_23-41-09][12144][Default] [console] 1340 PERF - Launch CCXProcess start
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 547 message: Platform init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1341 PERF - Platform init done: 547
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1438 message: Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1438 PERF - Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1605 message: UI Ready
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1605 PERF - UI Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1955 message: Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1955 PERF - Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1193 message: IMS Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1956 PERF - IMS Init done: 1193
[2021-12-03_23-41-10][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 2455 message: Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2455 PERF - Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1706 message: Start Screen Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2456 PERF - Start Screen Init done: 1706
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Waiting for initialization to complete
[2021-12-03_23-41-11][12144][Warn] [console] Analytics event missing Sophia data:
[2021-12-03_23-41-11][12144][Default] [console] 3010 PERF - Launch CCXProcess done: 1670
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3501 PERF - Late Loads start
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] User Profile changed
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3667 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3667 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3668 message: Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3668 PERF - Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Illustrator] AI: Home screen visibility set to visible without back button.
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 399 message: Late Loads
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3900 PERF - Late Loads done: 399
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3901 message: All done
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3901 PERF - All done
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-2] quota available
[2021-12-03_23-41-12][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Success sending 1 events: [{"time":"2021-12-03T23:41:11.935+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":764,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-12-03T20:41:08.822Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"78BFD58AE7B7471FADD8A29E90F908B4","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.935+0300"}}]
[2021-12-03_23-41-22][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-23][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Success sending 55 events: [{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":804,"content.type":"Fetching Recent Files. Awaiting Response.","event.dts_start":"2021-12-03T20:41:08.861Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"1BE4873879E347AA81EFF986C1EC70A3","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.940+0300"}},{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":805,"content.type":"Received NGL Profile.","event.dts_start":"2021-12-03T20:41:08.822Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"ED91A70C0D164BC8B01320C2B4F83D1C","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.940+0300"}},{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":814,"content.type":"Fetching Home data","event.dts_start":"2021-12-03T20:41:08.872Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; 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[2021-12-03_23-43-33][12144][Info] [console] [HS][Sophia] Hiding Welcome Banner
[2021-12-03_23-43-34][4660][Error] [console] Method not implemented.
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-width will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-height will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-title will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-50][4660][Warn] [console] AIRecommendationEngine: no curated content result found
[2021-12-03_23-44-10][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: render
[2021-12-03_23-52-28][3544][Warn] [console] Warning: componentWillReceiveProps has been renamed, and is not recommended for use. See https://fb.me/react-unsafe-component-lifecycles for details.
* Move data fetching code or side effects to componentDidUpdate.
* If you're updating state whenever props change, refactor your code to use memoization techniques or move it to static getDerivedStateFromProps. Learn more at: https://fb.me/react-derived-state
* Rename componentWillReceiveProps to UNSAFE_componentWillReceiveProps to suppress this warning in non-strict mode. In React 17.x, only the UNSAFE_ name will work. To rename all deprecated lifecycles to their new names, you can run `npx react-codemod rename-unsafe-lifecycles` in your project source folder.
Please update the following components: Home
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: componentDidMount
[2021-12-03_23-52-59][12144][Debug] [general]
var numSentEvents = that._sendingEvents.length;
^
[2021-12-03_23-52-59][12144][Error] [general] Uncaught JS Exception:
././js/0.bundle.js:370:44
TypeError: Cannot read property 'length' of undefined
at onFinished (././js/0.bundle.js:370:45)
at O.xhr.onerror (././js/0.bundle.js:505:11)
at O.p (uxp://uxp-internal/domjs_scripts.js:2:23292)
at uxp://uxp-internal/domjs_scripts.js:2:8784
at Object.runWithNativeHandler (<anonymous>)
at I (uxp://uxp-internal/domjs_scripts.js:2:8676)
at uxp://uxp-internal/domjs_scripts.js:2:8168
at O (uxp://uxp-internal/domjs_scripts.js:2:8175)
at k (uxp://uxp-internal/domjs_scripts.js:2:8953)
at n (uxp://uxp-internal/netjs_scripts.js:2:35291)

[2021-12-03_23-52-59][12144][Default] [console] Unhandled Event {}
[2021-12-03_23-53-01][12144][Default] [console] [QuotaStore-1] quota available
I use last version of Illustrator 2022. When I try to open a file it crashes immediately. Before it was showing crach report then I checked don't show it again. Now I can't even see the Illustrator window.
It only happens with one file which is important for me
I tried couple scripts before it started to happen. I don't know if it's somehow related.

By @nstarkd

Report · Dec 03, 2021

Here is the last crash log if it means anything.

Report · Dec 03, 2021

Hi there,

Sorry about the crashing. I know that's really frustrating. If the crash is happening while opening this specific file, I would request you to please share this document with us. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. We'll check it at our end. Also, please confirm the OS & the exact version of Illustrator (v26.0 or v26.0.1).

We are here to help. We need more information.

Thanks & Regards,

Anshul Saini

Report · Dec 03, 2021

thanks. here it is:

https://shared-assets.adobe.com/link/85736c8c-130e-498b-7162-656094dd92ff

I also sent it to files@adobe.com

Report · Dec 03, 2021

any news? @Anshul_Saini

Report · Dec 03, 2021

Thanks for sharing the file, @nstarkd. Here is the recovered file (https://shared-assets.adobe.com/link/18bf34e3-132e-418f-76fb-8ae09c9555f4). Let me know if it works.

Regards,

Anshul Saini

Report · Dec 03, 2021

still having this problem. "Adobe Illustrator quit unepectedly. Any open documents..."

Report · Dec 03, 2021

I clicked ok. It waited for a while and crashed again.

Report · Dec 03, 2021

Sorry about that. Could you please share all the link files of this document with me? Also, could you please confirm where these link files are saved?

Additionally, I have exported individual artboards to the .Ai file. Please check it is opening now (https://shared-assets.adobe.com/link/6a68d466-4097-474e-683d-30d53b84b3c8). Please check if turning off the Internet helps.
Let me know how it goes.

Regards,

Anshul Saini

Report · Dec 03, 2021

somehow it opened after couple restart and reinstall. don't know how or why. thanks.

Adobe Community

Illustrator Crush while opening file

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