Illustrator Crush while opening file

Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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I use last version of Illustrator 2022. When I try to open a file it crashes immediately. Before it was showing crach report then I checked don't show it again. Now I can't even see the Illustrator window.

It only happens with one file which is important for me

I tried couple scripts before it started to happen. I don't know if it's somehow related.

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Bug , Performance , Scripting

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Advisor ,
Dec 03, 2021 Dec 03, 2021

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try a prefs reset...

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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Didn't work. I also tried reinstalling app

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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Here is the last crash log if it means anything:

 

quote

[2021-12-03_23-41-07][9636][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2021-12-03_23-41-07][9636][Info] [general] WebView2 runtime in system will be overrided by a webview2 runtime in a folder C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Error] [general] Plugin com.adobe.illustrator.propertiespanel : Expected an array for the manifest entry : icons
[2021-12-03_23-41-07][5676][Default] [console] i am called
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move Copytrue
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move testfalse
[2021-12-03_23-41-08][3544][Error] [general] Uncaught JS Exception:
[2021-12-03_23-41-08][13580][Error] [console] [RTT][i18n] Failed to load translation strings {}
[2021-12-03_23-41-08][2588][Default] [console] RENDER PANEL
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 750 PERF - Start Screen Init start
[2021-12-03_23-41-08][12144][Default] [console] CCX Start v5.0.0.120
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 751 PERF - Sophia Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 762 PERF - Ututs Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 763 PERF - IMS Init start
[2021-12-03_23-41-08][4660][Warn] [console] Use `shouldComponentUpdate` in an `observer` based component breaks the behavior of `observer` and might lead to unexpected results. Manually implementing `sCU` should not be needed when using mobx-react.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 764 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 764 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 765 PERF - Locale Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 780 PERF - MainStore Init start
[2021-12-03_23-41-08][12144][Info] [console] [HS][Sophia] self.launchCount 30
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 794 PERF - Platform init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 795 PERF - Shared Settings Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 804 message: Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 804 PERF - Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 805 message: Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 805 PERF - Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 814 message: Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 814 PERF - Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 816 message: Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 816 PERF - Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 40 message: MainStore Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - MainStore Init done: 40
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 25 message: Shared Settings Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - Shared Settings Init done: 25
[2021-12-03_23-41-08][4660][Error] [console] Templates are not initialized yet!
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] ====> addToHistory() [object Object]
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 436 message: Locale Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1201 PERF - Locale Init done: 436
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1245 message: Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1245 PERF - Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1247 message: Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1247 PERF - Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1252 message: Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1252 PERF - Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\data\ILST-26.0.1-en_GB-0b9d3fc3-86d0-45b2-8ebc-d82cbef9293f.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1259 message: Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1259 PERF - Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1260 message: Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1260 PERF - Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\learn\ILST-26.0.1-en_GB-b4c2da5f-c996-42cc-af2d-6d7596469dd6.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1261 message: Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1261 PERF - Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 502 message: Ututs Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1264 PERF - Ututs Init done: 502
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 517 message: Sophia Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1268 PERF - Sophia Init done: 517
[2021-12-03_23-41-09][12144][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-12-03_23-41-09][12144][Default] [console] 1340 PERF - Launch CCXProcess start
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 547 message: Platform init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1341 PERF - Platform init done: 547
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1438 message: Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1438 PERF - Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1605 message: UI Ready
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1605 PERF - UI Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1955 message: Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1955 PERF - Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1193 message: IMS Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1956 PERF - IMS Init done: 1193
[2021-12-03_23-41-10][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 2455 message: Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2455 PERF - Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1706 message: Start Screen Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2456 PERF - Start Screen Init done: 1706
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Waiting for initialization to complete
[2021-12-03_23-41-11][12144][Warn] [console] Analytics event missing Sophia data:
[2021-12-03_23-41-11][12144][Default] [console] 3010 PERF - Launch CCXProcess done: 1670
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3501 PERF - Late Loads start
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] User Profile changed
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3667 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3667 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3668 message: Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3668 PERF - Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Illustrator] AI: Home screen visibility set to visible without back button.
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 399 message: Late Loads
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3900 PERF - Late Loads done: 399
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3901 message: All done
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3901 PERF - All done
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-2] quota available
[2021-12-03_23-41-12][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Success sending 1 events: [{"time":"2021-12-03T23:41:11.935+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":764,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-12-03T20:41:08.822Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"78BFD58AE7B7471FADD8A29E90F908B4","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.935+0300"}}]
[2021-12-03_23-41-22][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-23][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Success sending 55 events: [{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":804,"content.type":"Fetching Recent Files. 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x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.dts_start":"2021-12-03T20:41:11.953Z","event.dts_end":"2021-12-03T23:41:11.953+0300"}},{"time":"2021-12-03T23:41:11.953+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Learn","event.category":"DESKTOP","event.subcategory":"Tutorial","event.subtype":"tutorial-web","event.value":null,"content.id":"0dfb4ea1-fdc0-3a89-b7a9-b8cb18e584b2","content.name":"Create artwork behind and inside with drawing modes","content.type":"tutorial","content.category":null,"content.status":"cached","content.action":"https://helpx.adobe.com/illustrator/how-to/draw-content-behind-and-inside.html?product=undefined&pro...","content.author":"Adobe.com","env.com.name":"CCX Start","env.com.version":"5.0.0.120","env.fw.name":"","event.guid":"790C71827A1B4F6A9F5895941ECE7D49","event.type":"render","ccxp.hasAccessToken":true,"ui.view_type":"undefined:undefined","exp.campaign_id":32164,"exp.variation_id":"87530","exp.action_block_id":"32164_87530ActionBlock_0","exp.container_id":"2","exp.treatment_id":"8cab3ab6-1079-463d-bfa3-b18c77b05b07","exp.control_group_id":"","exp.experience_id":"87530+32164+8cab3ab6-1079-463d-bfa3-b18c77b05b07","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.dts_start":"2021-12-03T20:41:11.953Z","event.dts_end":"2021-12-03T23:41:11.953+0300"}},{"time":"2021-12-03T23:41:11.953+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Learn","event.category":"DESKTOP","event.subcategory":"Tutorial-Feed-Web","event.subtype":"tutorial-web","event.value":null,"content.id":null,"content.name":null,"content.type":"web","content.category":null,"content.status":"cached","content.action":null,"env.com.name":"CCX Start","env.com.version":"5.0.0.120","env.fw.name":"","event.guid":"514C1E66053C4F55AFD9896B094661E1","event.type":"render","ccxp.hasAccessToken":true,"ui.view_type":"undefined:undefined","content.size":15,"exp.campaign_id":32164,"exp.variation_id":"87530","exp.action_block_id":"32164_87530ActionBlock_0","exp.container_id":"2","exp.treatment_id":"8cab3ab6-1079-463d-bfa3-b18c77b05b07","exp.control_group_id":"","exp.experience_id":"87530+32164+8cab3ab6-1079-463d-bfa3-b18c77b05b07","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.dts_start":"2021-12-03T20:41:11.953Z","event.dts_end":"2021-12-03T23:41:11.953+0300"}},{"time":"2021-12-03T23:41:11.954+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.workflow":"Learn","event.category":"DESKTOP","event.subcategory":"Banner-Basic","event.subtype":"banner","event.value":null,"content.id":null,"content.type":null,"content.category":null,"content.status":"cached","content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"5.0.0.120","env.fw.name":"","event.guid":"A9E90B89FD6647AFAE0DDD48F8411ED3","event.type":"render","ccxp.hasAccessToken":true,"ui.view_type":"undefined:undefined","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.dts_start":"2021-12-03T20:41:11.954Z","event.dts_end":"2021-12-03T23:41:11.954+0300"}},{"time":"2021-12-03T23:41:11.954+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":3667,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-12-03T20:41:11.724Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"9D26B7CC55774A64861483E850B42328","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.954+0300"}},{"time":"2021-12-03T23:41:11.954+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":3668,"content.type":"Received NGL Profile.","event.dts_start":"2021-12-03T20:41:11.724Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"4267E11CB9474A5DA43FAB826238E68E","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.954+0300"}},{"time":"2021-12-03T23:41:11.958+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":399,"content.type":"Late Loads","event.dts_start":"2021-12-03T20:41:11.558Z","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.guid":"6BF5353C450044DEBD51F0D57379718B","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.958+0300"}},{"time":"2021-12-03T23:41:11.959+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":3901,"content.type":"All done","event.dts_start":"2021-12-03T20:41:08.806Z","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.guid":"CF87925311CA48A4BE66DC0E903880A9","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.959+0300"}}]
[2021-12-03_23-43-33][12144][Info] [console] [HS][Sophia] Hiding Welcome Banner
[2021-12-03_23-43-34][4660][Error] [console] Method not implemented.
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-width will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-height will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-title will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-50][4660][Warn] [console] AIRecommendationEngine: no curated content result found
[2021-12-03_23-44-10][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: render
[2021-12-03_23-52-28][3544][Warn] [console] Warning: componentWillReceiveProps has been renamed, and is not recommended for use. See https://fb.me/react-unsafe-component-lifecycles for details.

* Move data fetching code or side effects to componentDidUpdate.
* If you're updating state whenever props change, refactor your code to use memoization techniques or move it to static getDerivedStateFromProps. Learn more at: https://fb.me/react-derived-state
* Rename componentWillReceiveProps to UNSAFE_componentWillReceiveProps to suppress this warning in non-strict mode. In React 17.x, only the UNSAFE_ name will work. To rename all deprecated lifecycles to their new names, you can run `npx react-codemod rename-unsafe-lifecycles` in your project source folder.

Please update the following components: Home
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: componentDidMount
[2021-12-03_23-52-59][12144][Debug] [general]
var numSentEvents = that._sendingEvents.length;
^

[2021-12-03_23-52-59][12144][Error] [general] Uncaught JS Exception:
././js/0.bundle.js:370:44
TypeError: Cannot read property 'length' of undefined
at onFinished (././js/0.bundle.js:370:45)
at O.xhr.onerror (././js/0.bundle.js:505:11)
at O.p (uxp://uxp-internal/domjs_scripts.js:2:23292)
at uxp://uxp-internal/domjs_scripts.js:2:8784
at Object.runWithNativeHandler (<anonymous>)
at I (uxp://uxp-internal/domjs_scripts.js:2:8676)
at uxp://uxp-internal/domjs_scripts.js:2:8168
at O (uxp://uxp-internal/domjs_scripts.js:2:8175)
at k (uxp://uxp-internal/domjs_scripts.js:2:8953)
at n (uxp://uxp-internal/netjs_scripts.js:2:35291)


[2021-12-03_23-52-59][12144][Default] [console] Unhandled Event {}
[2021-12-03_23-53-01][12144][Default] [console] [QuotaStore-1] quota available

[2021-12-03_23-41-07][9636][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2021-12-03_23-41-07][9636][Info] [general] WebView2 runtime in system will be overrided by a webview2 runtime in a folder C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.comments-webview : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_N@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@1x.png not found
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : Scaled Icon : icons/S_PL_DocHistory_D@2x.png not found
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-12-03_23-41-07][9636][Warn] [general] Plugin com.adobe.ccx.timeline : Expected the icon to have a 1X scaled file
[2021-12-03_23-41-07][9636][Error] [general] Plugin com.adobe.illustrator.propertiespanel : Expected an array for the manifest entry : icons
[2021-12-03_23-41-07][5676][Default] [console] i am called
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move Copytrue
[2021-12-03_23-41-08][5676][Default] [console] Artboard Move testfalse
[2021-12-03_23-41-08][3544][Error] [general] Uncaught JS Exception:
[2021-12-03_23-41-08][13580][Error] [console] [RTT][i18n] Failed to load translation strings {}
[2021-12-03_23-41-08][2588][Default] [console] RENDER PANEL
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 750 PERF - Start Screen Init start
[2021-12-03_23-41-08][12144][Default] [console] CCX Start v5.0.0.120
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 751 PERF - Sophia Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 762 PERF - Ututs Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 763 PERF - IMS Init start
[2021-12-03_23-41-08][4660][Warn] [console] Use `shouldComponentUpdate` in an `observer` based component breaks the behavior of `observer` and might lead to unexpected results. Manually implementing `sCU` should not be needed when using mobx-react.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 764 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 764 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 765 PERF - Locale Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 780 PERF - MainStore Init start
[2021-12-03_23-41-08][12144][Info] [console] [HS][Sophia] self.launchCount 30
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 794 PERF - Platform init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 795 PERF - Shared Settings Init start
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 804 message: Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 804 PERF - Fetching Recent Files. Awaiting Response.
[2021-12-03_23-41-08][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 805 message: Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 805 PERF - Received NGL Profile.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 814 message: Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 814 PERF - Fetching Home data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 816 message: Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 816 PERF - Fetching Utut data
[2021-12-03_23-41-08][12144][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2021-12-03_23-41-08][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 40 message: MainStore Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - MainStore Init done: 40
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] log perf event: time: 25 message: Shared Settings Init
[2021-12-03_23-41-08][12144][Default] [console] [HS][Performance] 820 PERF - Shared Settings Init done: 25
[2021-12-03_23-41-08][4660][Error] [console] Templates are not initialized yet!
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-12-03_23-41-08][4660][Default] [console] ====> addToHistory() [object Object]
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 436 message: Locale Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1201 PERF - Locale Init done: 436
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1245 message: Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1245 PERF - Received Home CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Making Settings Request
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1247 message: Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1247 PERF - Received Utut CCXP response
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1252 message: Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1252 PERF - Loaded JSON Data: Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Parsed JSON file for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\data\ILST-26.0.1-en_GB-0b9d3fc3-86d0-45b2-8ebc-d82cbef9293f.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1253 message: Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1253 PERF - Finished parsing CCXP data for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1259 message: Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1259 PERF - Loaded JSON Data: Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1260 message: Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1260 PERF - Parsed JSON file for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\Numan\AppData\Roaming\Adobe\CCX Welcome\learn\ILST-26.0.1-en_GB-b4c2da5f-c996-42cc-af2d-6d7596469dd6.json
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1261 message: Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1261 PERF - Finished parsing CCXP data for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2021-12-03_23-41-09][12144][Default] [console] [HS][Ututs] User has 15 web tutorials
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 502 message: Ututs Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1264 PERF - Ututs Init done: 502
[2021-12-03_23-41-09][12144][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 517 message: Sophia Init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1268 PERF - Sophia Init done: 517
[2021-12-03_23-41-09][12144][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
@ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-12-03_23-41-09][12144][Default] [console] 1340 PERF - Launch CCXProcess start
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 547 message: Platform init
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1341 PERF - Platform init done: 547
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1438 message: Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1438 PERF - Received Recent Files.
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] log perf event: time: 1605 message: UI Ready
[2021-12-03_23-41-09][12144][Default] [console] [HS][Performance] 1605 PERF - UI Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1955 message: Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1955 PERF - Updated access token
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1193 message: IMS Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 1956 PERF - IMS Init done: 1193
[2021-12-03_23-41-10][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 2455 message: Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2455 PERF - Interactive Ready
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] log perf event: time: 1706 message: Start Screen Init
[2021-12-03_23-41-10][12144][Default] [console] [HS][Performance] 2456 PERF - Start Screen Init done: 1706
[2021-12-03_23-41-10][12144][Default] [console] [initCDOStores-1] ACPLModel.waitForApplicationContextReady()
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Waiting for initialization to complete
[2021-12-03_23-41-10][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Waiting for initialization to complete
[2021-12-03_23-41-11][12144][Warn] [console] Analytics event missing Sophia data:
[2021-12-03_23-41-11][12144][Default] [console] 3010 PERF - Launch CCXProcess done: 1670
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][9636][Warn] [general] Setting focus failed on node: div
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3501 PERF - Late Loads start
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] User Profile changed
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3667 message: Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3667 PERF - Fetching NGL Profile. Awaiting Response.
[2021-12-03_23-41-11][12144][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {},
"LegacyProfile": {
"licenseId": "BD7801F4A3D7778753AA",
"licenseType": 3,
"licenseVersion": "1.0",
"effectiveEndTimestamp": 1640073599000,
"graceTime": 8553600000,
"licensedFeatures": [
"IllustratorStock_1.0",
"IllustratorStock_Base_1.0",
"Illustrator_15.0",
"Illustrator_16.0",
"Illustrator_17.0",
"Illustrator_Base_15.0",
"Illustrator_Base_16.0",
"Illustrator_Base_17.0",
"AMT_SUBSCRIPTION_6.0",
"Bridge_Base_4.0",
"Bridge_Base_5.0",
"Bridge_Base_6.0",
"Bridge_MiniBridge_1.0",
"Bridge_MiniBridge_2.0",
"Bridge_MiniBridge_3.0",
"Euclid_Base_1.0",
"MobileCenter_Base_3.0"
]
},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [
{
"profileGenerationTimestamp": 1638559745758,
"licenseId": "BD7801F4A3D7778753AA",
"licenseExpiryTimestamp": 1648627199000,
"appEntitlementStatus": "SUBSCRIPTION",
"activationType": "NAMED_USER",
"billingStatus": "NORMAL",
"usedForLegacyProfile": true,
"licenseExpiryWarningControl": {
"warningStartTimestamp": 1648022399000,
"warningInterval": 0
}
}
],
"UserProfile": {
"accountType": "type1",
"countryCode": "TR",
"userId": "C23E58CC5597410E7F000101@AdobeID"
}
}
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3668 message: Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3668 PERF - Received NGL Profile.
[2021-12-03_23-41-11][12144][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2021-12-03_23-41-11][12144][Default] [console] [HS][Illustrator] AI: Home screen visibility set to visible without back button.
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [initCDOStores-1] ...received response from waitForApplicationContextReady
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-1] QuotaStore.fetch - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] constructACPLAsset /cloud-content-archive - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [DocumentStore-2] preFetchDocuments - Initialization complete
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] analytics.ingest: (Prod) active
[2021-12-03_23-41-11][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 399 message: Late Loads
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3900 PERF - Late Loads done: 399
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] log perf event: time: 3901 message: All done
[2021-12-03_23-41-11][12144][Default] [console] [HS][Performance] 3901 PERF - All done
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-41-12][12144][Default] [console] [QuotaStore-2] quota available
[2021-12-03_23-41-12][12144][Default] [console] [HS][Analytics] Ingest :: [55f01046-3bc0-8d46-2783-8f060205a8a7] Success sending 1 events: [{"time":"2021-12-03T23:41:11.935+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":764,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-12-03T20:41:08.822Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"78BFD58AE7B7471FADD8A29E90F908B4","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.935+0300"}}]
[2021-12-03_23-41-22][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-12-03_23-41-23][12144][Default] [console] [HS][Analytics] Ingest :: [7fa3aefb-630b-9876-171f-d19c8c0eb370] Success sending 55 events: [{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":804,"content.type":"Fetching Recent Files. Awaiting Response.","event.dts_start":"2021-12-03T20:41:08.861Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"1BE4873879E347AA81EFF986C1EC70A3","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.940+0300"}},{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":805,"content.type":"Received NGL Profile.","event.dts_start":"2021-12-03T20:41:08.822Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; x64) Illustrator/26.0.0 com.adobe.ccx.start/5.0.0.120","event.language":"en_GB","event.session_guid":"BD798D1FB22644F2A7778079B2F37E56","event.guid":"ED91A70C0D164BC8B01320C2B4F83D1C","ccxp.hasAccessToken":true,"event.dts_end":"2021-12-03T23:41:11.940+0300"}},{"time":"2021-12-03T23:41:11.940+0300","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":814,"content.type":"Fetching Home data","event.dts_start":"2021-12-03T20:41:08.872Z","source.name":"CCX-Start","source.version":"5.0.0.120","source.platform":"Windows","source.os_version":"10.0.19044","consumer.platform":"Windows","consumer.os_version":"10.0.19044","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"5.0.0.120","user.service_code":"creativecloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"ILST","consumer.version":"26.0.1","user.service_level":"CS_LVL3","event.context_guid":"","event.user_guid":"C23E58CC5597410E7F000101@AdobeID","event.user_agent":"Adobe UXP Runtime/uxp-5.5.1-local (win32 10.0.19044; 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[2021-12-03_23-43-33][12144][Info] [console] [HS][Sophia] Hiding Welcome Banner
[2021-12-03_23-43-34][4660][Error] [console] Method not implemented.
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-width will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-initial-height will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-34][4660][Warn] [console] The custom attribute uxp-title will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-12-03_23-43-50][4660][Warn] [console] AIRecommendationEngine: no curated content result found
[2021-12-03_23-44-10][12144][Default] [console] [QuotaStore-1] quota available
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: render
[2021-12-03_23-52-28][3544][Warn] [console] Warning: componentWillReceiveProps has been renamed, and is not recommended for use. See https://fb.me/react-unsafe-component-lifecycles for details.

* Move data fetching code or side effects to componentDidUpdate.
* If you're updating state whenever props change, refactor your code to use memoization techniques or move it to static getDerivedStateFromProps. Learn more at: https://fb.me/react-derived-state
* Rename componentWillReceiveProps to UNSAFE_componentWillReceiveProps to suppress this warning in non-strict mode. In React 17.x, only the UNSAFE_ name will work. To rename all deprecated lifecycles to their new names, you can run `npx react-codemod rename-unsafe-lifecycles` in your project source folder.

Please update the following components: Home
[2021-12-03_23-52-28][3544][Default] [console] Find help again here: componentDidMount
[2021-12-03_23-52-59][12144][Debug] [general]
var numSentEvents = that._sendingEvents.length;
^

[2021-12-03_23-52-59][12144][Error] [general] Uncaught JS Exception:
././js/0.bundle.js:370:44
TypeError: Cannot read property 'length' of undefined
at onFinished (././js/0.bundle.js:370:45)
at O.xhr.onerror (././js/0.bundle.js:505:11)
at O.p (uxp://uxp-internal/domjs_scripts.js:2:23292)
at uxp://uxp-internal/domjs_scripts.js:2:8784
at Object.runWithNativeHandler (<anonymous>)
at I (uxp://uxp-internal/domjs_scripts.js:2:8676)
at uxp://uxp-internal/domjs_scripts.js:2:8168
at O (uxp://uxp-internal/domjs_scripts.js:2:8175)
at k (uxp://uxp-internal/domjs_scripts.js:2:8953)
at n (uxp://uxp-internal/netjs_scripts.js:2:35291)


[2021-12-03_23-52-59][12144][Default] [console] Unhandled Event {}
[2021-12-03_23-53-01][12144][Default] [console] [QuotaStore-1] quota available

I use last version of Illustrator 2022. When I try to open a file it crashes immediately. Before it was showing crach report then I checked don't show it again. Now I can't even see the Illustrator window.

It only happens with one file which is important for me

I tried couple scripts before it started to happen. I don't know if it's somehow related.


By @numand49537644

 

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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Here is the last crash log if it means anything.

 

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Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

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Hi there,

 

Sorry about the crashing. I know that's really frustrating. If the crash is happening while opening this specific file, I would request you to please share this document with us. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. We'll check it at our end. Also, please confirm the OS & the exact version of Illustrator (v26.0 or v26.0.1).

 

We are here to help. We need more information.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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thanks. here it is:

https://shared-assets.adobe.com/link/85736c8c-130e-498b-7162-656094dd92ff

I also sent it to files@adobe.com

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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any news? @Anshul_Saini 

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Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

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Thanks for sharing the file, @numand49537644. Here is the recovered file (https://shared-assets.adobe.com/link/18bf34e3-132e-418f-76fb-8ae09c9555f4). Let me know if it works.

 

Regards,

Anshul Saini

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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still having this problem. "Adobe Illustrator quit unepectedly. Any open documents..."

numand49537644_1-1638567883546.png

 

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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I clicked ok. It waited for a while and crashed again.

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Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

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Sorry about that. Could you please share all the link files of this document with me? Also, could you please confirm where these link files are saved?

Anshul_Saini_0-1638568753894.png

Additionally, I have exported individual artboards to the .Ai file. Please check it is opening now (https://shared-assets.adobe.com/link/6a68d466-4097-474e-683d-30d53b84b3c8). Please check if turning off the Internet helps.
Let me know how it goes.

 

Regards,

Anshul Saini

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somehow it opened after couple restart and reinstall. don't know how or why. thanks.

 

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