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Illustrator Desktop "Cloud Document" Files lost?

New Here ,
Oct 21, 2021 Oct 21, 2021

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I've been using Illustrator Desktop for a few years, been saving all my files to "Save to Cloud Documents".  My computer crashed, and now I'm unable to find any of my files using the Illustrator Creative Cloud app.  Were my files saved locally on the hard drive before?  Does that mean they are gone?

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Sync and storage

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Make sure you are correctly logged in.

In the Creative Cloud app, you can choose if they are in your Synch folder or on the Creative Cloud Web.

 

Screenshot 2021-10-22 at 01.53.16.png

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Thank you, but I still don't see any of the files.  Did Illustrator Desktop save them locally to the hard drive?

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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If you don't see any of your files there or in the Your Files section, you may have logged in with the wrong account.

I guess it is better to contact support you can do so by signing in with the email associated with your Adobe membership here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

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