illustrator dice que no tiene memoria para procesar en macOS

[Disenoo2]

Tengo un Imac nuevo, no tengo información guardada en el, pero al intentar usar illustrator me dice que no tiene memoria para procesar en macOS, alguna sugerencia?

Ya realicé todos los pasos que aparecen en la Ayuda de Adobe y no funcionaron 

[Monika Gause]

Please tell us the hardware specifications.

[Anubhav M]

Hello @Disenoo2,

I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version, system config (CPU/GPU/Memory), and a screenshot/screen recording of the error message so we can better assist you?

Looking forward to hearing from you.

Thanks,

Anubhav

[Disenoo2]

Saludos

Chip M3 de Apple con CPU de 8 núcleos y GPU de 10 núcleos, Ram 8gb, macOS Sequoia 14.5, illustrator 28.7.1, Gracias!

[Anubhav M]

Hello @Disenoo2,

Thanks for sharing the details. Would you mind confirming if this happens when working with a particular feature or file? Also, I would suggest not using other apps when running Illustrator on your computer as the available memory on your computer just meets the minimum system requirements (https://adobe.ly/4gJFRKb).

Looking forward to hearing from you.

Thanks,

Anubhav

[Disenoo2]

El equipo esta nuevo lo acabo de adquirir, sucede con cualquier movimiento en un archivo complejo que tenga degradados o efectos. No tengo nada guardado en el equipo porque como menciono está nuevo, no uso otras aplicaciones ni ventanas abiertas mientras trabajo y aun así sucede con el primer moviemiento que haga, ese mismo archivo lo trabajo en un macOS Catalina en un equipo 2013 con illutrator 27.6.1 y funciona perfecto

[Anubhav M]

Hello @Disenoo2,

Thanks for confirming. Would you mind sharing a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of your workflow and the problem (https://adobe.ly/4eCZVfC), so I can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

[Disenoo2]

Te lo incluí por mensaje privado, junto con la grabacion de pantalla, Gracias! 

[Anubhav M]

Hello @Disenoo2,

Thanks for sharing the details. Kindly allow me some time to check this.

Anubhav

[Anubhav M]

Hello @Disenoo2,

Thanks for your patience. I tried using Illustrator with the test files provided and did not have any performance issues on my end.

You could try the suggestions shared here (https://adobe.ly/4gITh9c) to improve Illustrator performance on your computer, but please note that this computer is severely limited by the memory available. Kindly avoid using any other apps while using Illustrator for the best experience.

Feel free to reach out if you have more questions. We'd be happy to help.

Anubhav