Illustrator document not opening problem

[ismail01]

Yesterday everything was normal, this morning I opened Illustrator and tried to open a new document, it did not open. I'm trying to open old documents, they don't open, I deleted the application and reinstalled it, still the same, what can I do?

[Mylenium]

Without any system information and other specific details we can't really tell you much.

Mylenium

[marliton]

Hi. Please try:

1. Resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html
2. Use the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
3. Install a previous Illustrator version: https://helpx.adobe.com/download-install/using/install-previous-version.html