Illustrator does not react to Wacom pen

[Nils2248241837em]

Illustrator does not react to the Wacom Pen. Photoshop does perfectly. Does anybody have experiences with this problem? Any tips welcome!

[gianvitulano]

Hi Nils,

we need more information to help you. Which version of Adobe Illustrator are you using? Which graphics tablet model are you using? Have you checked for updated drivers for your Wacom?

[Nils2248241837em]

Hi,

thank you for your reply!

I am using the latest verion of Illustrator from CC. My Wacom Display is a bit older 😉 It is a Wacom Cintiq 21UX. The weird thing is that it works in all the other graphic programs (Photoshop, Sketchbook).

[gianvitulano]

Hi Nils,
thank you for having responded with all the information I asked you. Try to follow the suggestions provided by Monika Gause.

[Monika Gause]

Are you by any chance on Mac OS?

If so, please try this: https://community.adobe.com/t5/illustrator-discussions/wacom-intuos-4-not-working-with-illustrator-c...

To get version 2020, please contact Customer Care https://helpx.adobe.com/contact.html

Also: please try: https://helpx.adobe.com/de/illustrator/kb/illustrator-cc-crash-wacom-drivers.html

[Nils2248241837em]

No, I am using a Microsoft PC.

[Nils2248241837em]

Here is what I did:

I installed the latest driver for my Wacom Cintiq21UX and restated my computer. That alone did not help. After that I simply disconnected the USB-Cable from my PC, pluged it back in and everything works fine. (no idea why 😉

Thanks again for your help!

[gianvitulano]

Hi Nils,

we are glad that your problem has been solved!