Illustrator does not react to Wacom pen

New Here ,
Jan 03, 2022 Jan 03, 2022

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Illustrator does not react to the Wacom Pen. Photoshop does perfectly. Does anybody have experiences with this problem? Any tips welcome!

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Draw and design , Tools

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Hi Nils,

we need more information to help you. Which version of Adobe Illustrator are you using? Which graphics tablet model are you using? Have you checked for updated drivers for your Wacom?

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Hi,

thank you for your reply!

I am using the latest verion of Illustrator from CC. My Wacom Display is a bit older 😉 It is a Wacom Cintiq 21UX. The weird thing is that it works in all the other graphic programs (Photoshop, Sketchbook).

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Hi Nils,
thank you for having responded with all the information I asked you. Try to follow the suggestions provided by Monika Gause.

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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New Here ,
Jan 03, 2022 Jan 03, 2022

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No, I am using a Microsoft PC.

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Here is what I did:

I installed the latest driver for my Wacom Cintiq21UX and restated my computer. That alone did not help. After that I simply disconnected the USB-Cable from my PC, pluged it back in and everything works fine. (no idea why 😉

 

Thanks again for your help!

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Hi Nils,

we are glad that your problem has been solved!

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