Illustrator doesn't open the files for me. I have an M1 MacOS Monterrey

New Here ,
May 13, 2022 May 13, 2022

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The application opens correctly but when you want to open a file in my folders it is fried for hours without being able to open. How can it be solved?

Try installing and uninstalling my times Illustrator and nothing!

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Bug , How to , Performance

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Explorer ,
May 14, 2022 May 14, 2022

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Is a common problem of last update. We are all waiting a solution with the fix of this bug. Try to disable GPU in "performances" options of illustrator before opening or creating new file. Temporary it will work.
We will wait for Adobe bug fix.

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Hello @Munino,

 

Sorry to hear about this experience. I hope the steps shared by Prudenzio helped resolve the problem. Would you mind sharing a few more details like:


This information will really help us. I am looking forward to your response.

 

Thanks,

Anubhav

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hello @Munino,

 

I hope the problem is resolved by now. If not, kindly update Illustrator to version 26.3.1 and the macOS on your system to version 12.4 and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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