Illustrator doesn't open the files for me. I have an M1 MacOS Monterrey

[Munino]

The application opens correctly but when you want to open a file in my folders it is fried for hours without being able to open. How can it be solved?

Try installing and uninstalling my times Illustrator and nothing!

[Prudenzio Marconi]

Is a common problem of last update. We are all waiting a solution with the fix of this bug. Try to disable GPU in "performances" options of illustrator before opening or creating new file. Temporary it will work.
We will wait for Adobe bug fix.

[Anubhav M]

Hello @Munino,

Sorry to hear about this experience. I hope the steps shared by Prudenzio helped resolve the problem. Would you mind sharing a few more details like:

• Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
• SPX file by following these steps:
  Click on Apple Icon > About this Mac > System Report
  This will launch the System Profiler
  Then Click File > Save > Save in Creative Cloud Files
  Then open https://assets.adobe.com/files
  Click on three dots next to SPX file > Share > Copy Link and paste it into a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav

[Anubhav M]

Hello @Munino,

I hope the problem is resolved by now. If not, kindly update Illustrator to version 26.3.1 and the macOS on your system to version 12.4 and share your observations.

Looking forward to your response.

Thanks,

Anubhav