I'm having issues with Illustrator 26.2.1. I can't open any files, I'm just able to launch the software but then it is freezed and it is shown the comment "not responding". I tried to turn my laptop off and on but anything has changed. Then, I also tried to uninstall and install again Illustrator but nothing. Does someone know what the problem is and how to solve it?
What OS version are you running? HD space, RAM, graphics card(s)?
Also do you know how many fonts you have active on your computer?
Go to Illustrator preferences/performance and disable the GPU Performance.
See if that resolves. Your graphics card is just below recommended specs with ops/second speed.
Let me know if that resolves the issue. It's not a permanent fix, but it will get you back up and running sooner.
I would like to know if you can help me with this.
I just updated Illustrator v 26.3 , it doesn't work at all.
I can't open Illustrator files.
My iMc is with macOS Monterey 12.3.1
8 GB memory.
Are you able to open Illustrator?
If so, go to Mac System Preferences/Security and Privacy and add Illustrator to Full Disk Access list.
same problem for me. I did all: gave complete access to disk, deleted preferences, unistalled and cleaned all woth adobe cleaner tool. Reistalled. But nothing. Zero. It works only without GPU in perfornaces options. It works perfectly in root user mode.
This problem affected many users and is really a shame that Adobe didn't released an update or a patch.
I found update on 26.3 but now it disappeared and the latest version is 26.2.1 (in italy).
What OS and computer are you running? What are your graphics card(s) specs?
Here mys specs. Graphic card is on board of M1 processor
Thank you Kevin.
It's all good now.
I hope the steps shared by Kevin helped resolve the problem. If not, try resetting Illustrator's preferences manually by following these steps:
• Close all Adobe applications.
• Go to the following locations
• ~/Library/Application Support/Adobe
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 26 Settings.old
• Launch Illustrator from the Creative Cloud.
Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:
Kindly update this thread if you need further assistance.
Today i updated MacOs Monterey to 12.4 and Adobe Illustrator opens with GPU performance acrtivated.
Probably the bug was from OS and not from Adobe.
Let's see what happens.