Illustrator fecha ao tentar usar função 3D

[eduarda37159882wcps]

O Illustrator funciona normalmente, porém quando faço o caminho Efeitos > 3D e Materiais > Rodear, ele fecha instantaneamente. Ao abrir o software de novo, aparece o aviso ''O Adobe Illustrator acabou de se recuperar de uma falha'' e o documento é recuperado, mas não consigo de jeito nenhum completar a operação. Meu notebook é um Dell Inspiron 15 5510 e tem 16 GB de RAM. O que faço?

[Monika Gause]

16 GB is not at the high end of performance.

Does this work when you apply it the a small simple rectangle?

[Srishti Bali]

Hi eduarda37159882wcps,

Sorry about this experience. As Monika said, effects in Illustrator can be resource-intensive. However, I understand crashes can be frustrating. Please share more details, along with the one Monika has requested. For Example:

• OS and version of Illustrator
• Has it started happening after the latest Illustrator update?
• Are there other applications running in the background? If yes, please try closing them and check if that helps.

Best,

Srishti