Illustrator file is gray and I can't open it?

[Rolando Riggio]

I have a file of jouirnal templates that I've been working on and for a reason to me the file thumbnail turned gray and a green check mark appeared but the worst part is that I can't open the file.

Please the files attached:

[kevin stohlmeyer]

.aic are cloud files that require an internect connection to access the cloud instance.

[Ton Frederiks]

See if you can download them from here:

https://assets.adobe.com/cloud-documents

[Anshul_Saini]

Hi @Rolando Riggio,

We are sorry to hear about your experience. As Kevin said, there are cloud documents that you are trying to open, and if you don't have an active internet connection or Illustrator & creative cloud services blocked in the system firewall, then this could happen. In such a case, you may go to https://assets.adobe.com/cloud-documents as suggested by Ton and download the file till the network issue is resolved.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[Rolando Riggio]

There was a file I was working on a while back but for some reason the thumbnail is now grayed out and I am having trouble opening it.

[Monika Gause]

Try and duplicate it in the Cloud and then open it.

[Ton Frederiks]

Try if you can download them from https://assets.adobe.com/

[Sandy5FFB]

I am having this issue as well however the files are not on Cloud. How can I get my files to open? I need them for a document I am working on. 

[Monika Gause]

SInce your case is completely different, please create a new thread.

Then tell us your system and version

Where did you save the files?

Please post a screenshot.