Illustrator files/ new file dont open

[mohitn49060754]

After I open illustrator and click on new file or any other file, it does not respond at all. I have tried to clear preferences, also reinstalled different versions. But the issue persists. However a few times when I had opened illustrator and then opened an .ai file from windows explorer, it opened.

[Kat Gilbert]

Please try this: 

With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com. adobe.

If this doesn't correct your issue check out this:

https://community.adobe.com/t5/illustrator/illustrator-won-t-open-files-or-new-document/td-p/9746187...

[mohitn49060754]

Thank you for responding.

But I have a windows system. Can you tell where these files could be?

[Monika Gause · Accepted solution]

Where are the Illustrator settings files: http://vektorgarten.de/illustrator-settings.html

[Karim284735558zya]

Can you fix it .. I have the same problem

[Karim284735558zya]

Ok god make it and I set up a new user account thank you 

[HARSHIKA_VERMA]

We are following up with you here: https://adobe.ly/3Ylgnep.

Let's continue the discussion on that thread so that we can help you better.