Illustrator files saved in the cloud refuse to open, even when connected to the internet.

[Lillian F24755902q3m2]

I know my internet connection is good. I know I was able to open my files yesterday. They now refuse to open. I have force quit the application and then reopened it twice. I have also uninstalled and reinstalled illustrator. Still, none of my files will open. I recieve no error pop-up. What can I do?

[Ton Frederiks · Accepted solution]

See if you can download them from here:

https://assets.adobe.com/cloud-documents

[Lillian F24755902q3m2]

This worked. Thank you so much for your help!

[Ton Frederiks]

Good to hear that helped.

Instead of Cloud documents, I prefer the CC files folder, the files are saved locally, get backuped and versioned and you can create your own backups because they are saved locally.

Sync:

https://helpx.adobe.com/creative-cloud/help/sync-files.html

Versioning:

https://helpx.adobe.com/creative-cloud/help/versioning-faq.html