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Illustrator for IPAD cannot place image from photoshop

New Here ,
Jul 21, 2022 Jul 21, 2022

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So, today illustrator on IPad has decided it wont let my place any of my images/files into illustrator from anywhere I am suppose to be able to. I do this all the time for my job and now today it just gives me the red pop up warning, "Can't place file". I go to the image icon, select from the options of where I can place from, select what file or image unlinked or not, flatten image or convert layers to objects, and bam...can't do it. I just did it two days ago just fine and now it wont. I restarted my iPad and still doesn't work. I've tried every option to see if it just certain images/files but it won't place anything. Should I just re-install it at this point? I wish it would tell me more info on why it can't place. 

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Bug , Import and export , Performance

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2022 Jul 21, 2022

Hello @christinae85676457,

 

Sorry to hear about this experience. I would request you try to remove the application, restart your iPad, and reinstall Illustrator to check if it makes a difference.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hello @christinae85676457,

 

Sorry to hear about this experience. I would request you try to remove the application, restart your iPad, and reinstall Illustrator to check if it makes a difference.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
May 09, 2023 May 09, 2023

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I am having the same issue and I did reinstall illustrator and there is no change. Is there another fix?

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New Here ,
May 09, 2023 May 09, 2023

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Problem was solved when I unlocked my layer
quote

I am having the same issue and I did reinstall illustrator and there is no change. Is there another fix?


By @default8nfm8mbs297f

 

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hello @default8nfm8mbs297f,

 

We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

 

Thanks,

Anubhav

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