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Illustrator freezes/crashes when I use the fill tool.

Explorer ,
Oct 24, 2022 Oct 24, 2022

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At the moment I click the fill tool (fill and line, at the bottom of the toolset) Illustrator crashes.

It happens with the newest version and also with the older versions off Illustrator.

Before it worked fine.  

I work on Windows10. 

What can I do?

 

TOPICS
Bug , Feature request , Performance , Tools

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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WHen was the last time you rebooted the computer?

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Explorer ,
Oct 24, 2022 Oct 24, 2022

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Hello Monika, I already rebooted many times 

 

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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We don't know what you have already tried, but restarting your machine and if the problem is still there, try resetting preferences:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Explorer ,
Oct 24, 2022 Oct 24, 2022

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Thank you Ton, I just did that but it doesn't help. 
Now also Photoshop starts crashing. 😞

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Hello @hanneke61,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

 

Also, kindly submit the Crash Report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further.

While submitting the crash report, please use the same email address as the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Explorer ,
Oct 26, 2022 Oct 26, 2022

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Thanks for thinking with me.

Now I found that the problem must be caused by the extern monitor. With another monitor, or without a monitor it works fine. Curious ....

 

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