Illustrator freezes on Closing and doesn't Close

New Here ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

When I try to close Illustrator 2022, for some reason. It freezes and refuses to finish the process.

TOPICS
Bug

Views

262

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

Hi Franklytired,

which OS are you running illustrator on?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

Windows 10 Home
Version 21H1
Installed on ‎20-‎Jun-‎21
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Just to add, I'm having the exact same issue (only with Illustrator, the other CC apps seem to be functioning just as they were before the "upgarde"). 

 

I did read further down and and saw the replies, only one thing is differnt is my version of Windows 10 is 21H2. I'd love to hear if this got resolved and how so. 

 

Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

Did you migrate the preferences when updating? Most of the time this irritates Illustrator.

Does Illustrator have sufficient privileges to write to the disk? When closing it needs to update the preferences file. When this is not possible, usually it crashes.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

quote

Did you migrate the preferences when updating?

 

Yes, resetting and deleting preferences didn't solved it tho'

 

quote

Does Illustrator have sufficient privileges to write to the disk? When closing it needs to update the preferences file. When this is not possible, usually it crashes.


By @Monika Gause

 

 

It has and this problem persist even using "run as administrator"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

Copy link to clipboard

Copied

You might need to contact Customer Care so they can have a look into your system: https://helpx.adobe.com/contact.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

Hi @FranklyTired & @redkau,

 

Sorry about the trouble. I would request you to try our latest Prerelease build, v26.0.2, in which we have tried to address this issue.

Please follow the instructions below to get this:
1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
2. Accept Prerelease Agreement
3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab (This will not replace the existing installation of Release build of Illustrator)


Please let us know whether this issue is fixed for you in this prerelease build or not.

This build also contains fixes for stability, security, and some other reported issues.

 

Regards,

Anshul Saini

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 03, 2021 Dec 03, 2021

Copy link to clipboard

Copied

LATEST

I'm having the same issues since a few days. 
Oven only when starting and closing without loading any project.
I'm running Illustrator2022 on Window 10 Pro
Version 10.0.19042 Build 19042
Only Plugin in use is the Overlord Plugin.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines