Illustrator freezes when opening

New Here ,
Feb 01, 2022 Feb 01, 2022

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I just updated to v 26.0.3 and Illustrator is freezing when I try to open.

MacOS Big Sur 11.6.

First time I've had a problem with an Adobe product in decades. I can't work, so this is a problem. And I've paid lots of money to Adobe to have programs that work.

 

Solutions?

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Bug , Performance

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Adobe Community Professional ,
Feb 01, 2022 Feb 01, 2022

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Hi try to remove this and install a full setup latest version and make sure all other apps updated some bugs are notice of Adobe team so hope all things will be fixed soon...regards

Ali Sajjad / Graphic Design Trainer / Freelancer

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New Here ,
Feb 16, 2022 Feb 16, 2022

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I haven't been able to use Illustrator for two weeks. I've reinstalled the new version three times. Launches, then freezes. Can't do anything. This is how I make my living. I've been paying Adobe a lot of money for over 25 years to use these products. I'm now installing the oldest available version, but I've tried this in the past two weeks and have had the same problem. Any word on an update or a fix?

 

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Adobe Community Professional ,
Feb 16, 2022 Feb 16, 2022

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You could contact Customer Care, have them login to your system to fix it. https://helpx.adobe.com/contact.html

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