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Illustrator freezes when saving to my desktop

New Here ,
Feb 17, 2023 Feb 17, 2023

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I can only save my documents to the adobe cloud when I try to save my documents to my computer it freezes. I'm on an entirely new macbook pro - is this some unknown/new bug issue? I'm also using an external hard drive so this is not a matter of storage. I have tried uninstalling the program, resetting my laptop and the same issue reoccurs. 

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Bug , Import and export , Performance

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LEGEND ,
Feb 18, 2023 Feb 18, 2023

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What exact MBP? Also provide soem crash info from your system log viewer.

 

Mylenium

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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Does Illustrator have full disk access?

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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Hello @edina228089516pdo,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and running Illustrator under a different administrator account (https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac) and let us know if it helps. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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