Illustrator freezez after project opens

New Here ,
Aug 05, 2022 Aug 05, 2022

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After Illustrator launches it seems to be active, I am able to click on projects to open and use the dropdown etc. but as soon as I open a project (new or exisitng) it freezes up completely and I have to end the process to close it, i.e. I can't click on anything.

 

I have updated, uninstalled and reinstalled the application to no avail.

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Bug , Performance

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello @thenativecreative,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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LATEST

OOBE RESET MAC

  1. Quit the Creative Cloud desktop app  (100% you must do this)
  2. The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
  3. /Users/<user folder>/Library/Application Support/Adobe/OOBE
  4. Delete all the files within the OOBE folder, but do not delete the folder itself.



OOBE RESET WIN

Quit the Creative Cloud desktop app  (100% you must do this)

C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

Delete all the files within the OOBE folder, but do not delete the folder itself.

Restart the computer and launch the Creative Cloud desktop app again.

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